Apprentice - Workplace Operations

West of England Mayoral Combined Authority; Bristol; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

26 days annual leave

Volunteer leave

Hybrid working model

Bus fare reduction

Job summary

West of England Mayoral Combined Authority is seeking enthusiastic individuals to join as apprentices, learning on the job while delivering high-quality public services. This 2-year fixed-term contract starts November 2026, offering a competitive salary and a supportive, inclusive environment.

The role requires GCSEs, A Levels, good communication, teamwork and IT skills, with hybrid working, generous leave and a strong pension scheme.

Qualifications

• Good communication and basic IT skills (Microsoft Office or equivalent).
• Excellent organisational and time management abilities.
• Strong teamwork and collaborative working approach.
• Proactive learner with a positive attitude.
• Eligibility to work in the UK and meet apprenticeship funding rules.

Responsibilities

• Work collaboratively to support high-quality service delivery.
• Provide advice and guidance to internal and external stakeholders by phone, in person, or digitally.
• Maintain records and handle confidential information in line with procedures.
• Organise meetings and events, take minutes, and create action logs.

Skills

Good communication

Basic IT skills

Organisational skills

Time management

Teamwork

Education

GCSEs incl. English & Maths

Minimum 2 A Levels

Job description

• Work collaboratively and promote effective working relationships with colleagues, customers, partner organisations to support consistent and high-quality service delivery.
• Provide advice and guidance to internal and stakeholders through telephone, face-to-face, written, or digital channels, ensuring accurate, clear and professional responses to enquiries.
• Contribute to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.
• Demonstrate strong communication skills (both written and verbal) and adopting a proactive approach to developing skills and solving problems.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Makes effective decisions based on sound reasoning and can deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on colleagues, stakeholders, other parts of the organisation., We want everyone to have a fair opportunity to work with us. We are committed to inclusive recruitment and welcome applications from people of all backgrounds. Our recruitment processes are designed to be fair, accessible and free from unlawful discrimination, in line with the Equality Act 2010.
• Right to work in the UK and meet the government's apprenticeship funding eligibility requirements.

Reasonable Adjustments If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at [e-mail]. We are here to assist and accommodate your needs.

We're looking for enthusiastic people who are ready to learn, work as part of a team and commit to completing their apprenticeship. You'll also need:

• 5 GCSEs, including English and Maths (Grade 4/C or above)
• Minimum 2 A Levels - Grade C or above, (or the equivalent qualification)
• Work/volunteering experience in a professional environment
• Good communication and basic IT skills (Microsoft Office or equivalent)
• Good organisational and time management skills, with a reliable and professional approach
• A positive attitude, curiosity and a willingness to learn and develop
• The ability to work collaboratively, showing resilience, enthusiasm and a commitment to delivering your best
• Right to work in the UK and meet the government's apprenticeship funding eligibility requirements.

This is a 2 year fixed term contract starting November 2026. Alongside the opportunity to make a real difference to the people who visit, live and work in the West of England, we offer an excellent benefits package including:

• 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service. There is also the option to increase your annual leave with our annual leave purchase scheme.
• 2 days of paid leave each year to volunteer
• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals. We follow a hybrid working model with typically 2 or 3 days in the office each week
• Reduced bus fare travel across the West of England

We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services.

The annual salary for this role is £26,403 - £27,694. This is the full-time equivalent salary, and will be pro-rata for part-time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.