Apprentice - Technology

Redefined Ltd; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated individual for an apprenticeship in Salesforce support. This role offers a unique opportunity to work with a dynamic team, supporting various Salesforce platforms while developing essential technical skills. You'll engage in problem-solving, user management, and data analysis, all while adapting to a fast-paced environment. If you have a passion for digital technology and a collaborative spirit, this is the perfect opportunity to kickstart your career in a supportive and innovative setting. Join us in empowering users and enhancing digital operations!

Qualifications

• GCSE Maths and English at grade C/4 or equivalent qualifications.
• Strong communication skills and a proactive learner.

Responsibilities

• Handle user needs, security updates, and reporting demands.
• Troubleshoot data issues and manage user expectations.

Skills

Problem-solving

Communication skills

Adaptability

Data analysis

Customer service

Education

GCSE Maths and English at grade C/4

Tools

Salesforce

Microsoft Office 365

Google Suite

Slack

Job description

The Role

Team

The Salesforce support team supports ITV's multiple Salesforce platforms and connected technology. The team not only supports and maintains the platform but also develops and creates new features on the platform, growing it out to other business units. The team has a strong collaboration culture and has daily check-ins with the other team members discussing challenges and tasks for the day ahead. They also support each other by documenting issues, liaising with third parties for support, and researching new features and technology which could be of benefit to the team.

Role

• Handling user needs, security updates, automation flows, and reporting demands.
• Keeping pace with a fast-evolving platform, troubleshooting tricky data issues, and ensuring everything runs smoothly - all under tight deadlines - requiring quick thinking and problem-solving.
• Managing user expectations amidst changes.
• Gaining proficiency in Salesforce configuration and administration basics (including user management, data management, and simple workflow automation).
• Develop skills in data analysis, data visualization, and reporting. Build competencies in using collaborative and productivity software to enhance digital operations.
• Understand how digital applications support broader organizational objectives and productivity.
• Learn key customer service and stakeholder management skills, ensuring effective communication across digital platforms.

Criteria

• This apprenticeship thrives on curious minds with a team spirit!
• If you're a tech-savvy problem solver who loves data, security, and helping others, then this is your calling.
• You'll learn to collaborate efficiently, navigate digital systems like a pro, and empower users with your knowledge.
• Adaptability, communication skills, and a thirst for learning are your secret weapons.
• A desire to go on a journey to build a future-proof digital expert.

Entry Requirements

• GCSE Maths and English at grade C/4 or equivalent qualifications.
• Interest in digital technology and willingness to develop technical skills related to Salesforce and digital support.
• Strong communication skills, both verbal and written, with the ability to clearly convey ideas and technical information.
• Proactive learner with a collaborative mindset.
• Desirable Skills (advantageous but not essential)
• Familiarity with digital productivity tools such as Microsoft Office 365, Google Suite, Slack, or similar platforms.
• Basic understanding of databases, data structures, or digital systems.
• Interest or prior exposure to CRM platforms such as Salesforce.

Due to the high volume of applications we are likely to receive, we reserve the right to close this role early.