Service Advisor Apprentice – Launch Your Automotive Career

Allscreens Nationwide Ltd; East Midlands; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Training provided

Job summary

Volkswagen Group UK is seeking enthusiastic individuals to join our one-year Customer Service Advisor apprenticeship within the Volkswagen Group National Learning Centre network. You will learn through a blend of virtual classroom sessions and face-to-face block weeks at our state-of-the-art training centre.

Successful applicants will travel to Milton Keynes for apprenticeship training, with all related costs covered.

Qualifications

• Customer-facing role with focus on delighting customers and effective communication.
• Strong teamwork and collaboration with workshop and management teams.
• Ability to promote accessories and service plans while maintaining high service standards.

Responsibilities

• Arranging bookings and appointments, speaking with customers in person and by phone.
• Handling administration and paperwork for customer service and centre records.
• Processing invoices and warranty claims.
• Liaising with workshop and management to ensure a smooth customer journey.
• Promoting accessories and service plans to customers.

Skills

Customer service

Communication

Teamwork

Sales support

Job description

Volkswagen Group UK is seeking enthusiastic individuals to join our one-year Customer Service Advisor apprenticeship within the Volkswagen Group National Learning Centre network. You will learn through a blend of virtual classroom sessions and face-to-face block weeks at our state-of-the-art training centre.

Successful applicants will travel to Milton Keynes for apprenticeship training, with all related costs covered.