Apprentice Service Advisor

Group 1 Automotive UK; Kidlington; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Apprentice Service Advisors. This exciting role offers the chance to earn while learning essential skills in customer service and teamwork. With comprehensive training provided, you'll gain valuable qualifications and certifications, setting you up for a successful career in the automotive industry. The position promises excellent earning potential and opportunities for progression upon completion of the apprenticeship, making it a fantastic start to your professional journey.

Benefits

33 days’ annual leave

Retail discounts

Gym discounts

Cash healthcare plans

Cycle-to-work scheme

Car discounts

Flexible pension scheme

Family-friendly policies

Wellbeing programme

Community volunteering day

Qualifications

• Enthusiasm and dedication are valued over specific skills.
• Punctuality and good timekeeping are essential for success.

Responsibilities

• Enhance customer experience and foster loyalty.
• Arrange bookings and interact positively with customers.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Ability to Work Under Pressure

Education

GCSE in Maths

GCSE in English

Job description

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Group 1 Automotive UK provided pay range

This range is provided by Group 1 Automotive UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Apprentice Service Advisor - Mercedes Benz of Oxford

Learn Skills That Will Set You Up For Life. Join our fun and friendly team as an Apprentice Service Advisor and start earning right away while gaining new qualifications. As the automotive industry evolves, so will you — and we’ll support you every step of the way. This role offers opportunities to explore new career paths and ambitions while learning from experienced professionals.

What We Can Offer You

• 33 days’ annual leave, including bank holidays (pro rata), increasing with your length of service. Holiday buying scheme also available.
• Retail discounts, gym discounts, cash healthcare plans, and a cycle-to-work scheme.
• Car discounts for new and used vehicles, plus servicing benefits.
• Flexible pension scheme and Sharesave scheme to help grow your savings.
• Family-friendly policies to support your work-life balance.
• A wellbeing programme supporting you and your family.
• A community volunteering day.

What You’ll Do Day To Day

The service department is vital to our success. As an Apprentice Service Advisor, you will enhance customer experience, fostering loyalty. Your role will be diverse, collaborating across departments with a friendly and energetic approach.

Daily responsibilities include:

• Customer service: arranging bookings, interacting face-to-face and by phone, engaging positively with customers during vehicle service.
• Administration: handling paperwork, invoices, warranty claims — training provided.
• Teamwork: collaborating with workshop and management to deliver excellent service.
• Upselling: promoting accessories and service plans — training provided.

We seek enthusiastic, hardworking individuals eager to start an exciting career. Upon completing your apprenticeship, you’ll have excellent earning and progression opportunities as a fully qualified Service Advisor.

Training Provided

Training combines virtual classroom learning and face-to-face sessions at our state-of-the-art training centres. Our trainers will guide you through e-learning, classroom, and practical sessions. Your dedicated workplace mentor will support your ongoing development, helping you apply your skills in real-world scenarios. This comprehensive training will help you develop lasting life skills, earning both Apprenticeship qualifications and brand certifications.

Qualifications Received

Upon successful completion of this 18-month programme, you will receive:

• Level 2 Customer Service Practitioner Standard

Helpful Skills and Qualifications

We value your enthusiasm and dedication over specific skills. However, the following are beneficial:

• Punctuality and good timekeeping
• Ability to work under pressure
• Excellent communication and teamwork skills
• Drive to exceed targets
• GCSE (or equivalent) in Maths & English

Additional Details

• Seniority level: Internship
• Employment type: Full-time
• Job function: Other
• Industries: Higher Education