Apprentice Service Advisor

Group 1 Automotive; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Apprentice Service Advisor! This role offers a fantastic opportunity to develop your skills in customer service within a supportive team. You'll receive top-notch training at industry-leading facilities, ensuring you become an expert in delivering exceptional experiences. With a commitment to your growth and a diverse, inclusive environment, this apprenticeship is designed to help you thrive. Enjoy various perks, including healthcare access and colleague discounts, while working towards a nationally recognized qualification. Embrace this chance to be part of a dynamic team dedicated to excellence in automotive service.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Colleague discounts on servicing, parts & accessories

Enhanced holiday allowance with length of service

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Industry leading family friendly policies

Numerous training and development options

Qualifications

• Looking for ambitious candidates ready to take ownership of their development.
• Achieve a nationally recognized qualification at the end of the apprenticeship.

Responsibilities

• Provide exceptional customer service and support in the service department.
• Learn skills and gain experience in a friendly team environment.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

GCSE grades A – C in English and Maths

National 5 in English and Maths

Job description

Apprentice Service Advisor – Audi Colchester

Time to switch up a gear? Be part of something better.

Service Advisors are key to the Dealership's success and exceptional levels of customer service to those customers who bring their vehicles to our Service Departments. The Apprenticeship is geared toward training the next generation of fully-fledged superstars.

Enjoy support that’s second to none as an Apprentice Service Advisor at Group 1 Automotive. With training at some of the best facilities in the industry, you’ll learn new skills while becoming an expert. And best of all, you’ll be part of a fun, friendly team that will support you every day.

What we can offer you

• 24/7 online access to healthcare professionals
• Car purchasing and lease schemes
• Servicing, parts & accessory colleague discounts.
• Enhanced holiday allowance with length of service
• Paid day off for your birthday
• Company share purchase plan
• Loan plans for colleagues, including toolbox and travel tickets
• Colleague referral payments
• Industry leading family friendly policies
• Numerous training, learning and development options to suit everyone
• Plus lots more

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our Retailer Network. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.
• The Programme lasts for at least 18 months and you'll achieve a nationally recognised qualification at the end of it.

Eligibility

• Four GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and two other subjects.
• In Scotland, applicants must have or be predicted to achieve National 5 or above in English, Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.
• 'Equivalent' grades include:
• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.