Apprentice Service Engineer - Felixstowe

Optimal Capital Group; Felixstowe; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking apprentices for its Kalmar Apprenticeship Program, offering a unique opportunity to gain hands-on experience in cargo handling solutions. This program will guide you through the essential skills needed to become a Junior Service Engineer, with clear pathways for career progression. You'll learn to maintain and repair advanced equipment while building strong customer relationships. This role promises a blend of practical training and professional development, ensuring you become a vital part of a dynamic team dedicated to excellence in service and safety.

Benefits

Accommodation Coverage for Training

Flexible Working Hours

On-the-Job Training

Professional Development Opportunities

Qualifications

• Willingness to learn and develop technical skills in equipment maintenance.
• Strong communication skills for customer interaction.

Responsibilities

• Maintain, service, and repair Kalmar and third-party equipment.
• Build rapport with customers and respond to inquiries.

Skills

Technical Problem Solving

Customer Service

Preventative Maintenance

Equipment Repair

Education

High School Diploma

Technical Certification

Tools

Diagnostic Equipment

Hand Tools

Job description

Kalmar Apprenticeship Program

Kalmar provides cargo handling solutions and services to ports, terminals, distribution centers, and heavy industry. We're a global organization with over 1,300 service technicians worldwide. Our equipment includes state-of-the-art terminal tractors, reach stackers, forklift trucks, empty container handlers, straddle carriers, and crane spreaders.

Career Progression

1. At the end of your apprenticeship, subject to a position being available within the company, the apprentice will become a Junior Service Engineer.
2. After one year as a Junior Service Engineer, subject to a position being available within the company, the engineer will become a Field Service Engineer and will join the normal Kalmar compensation scheme.

Key Responsibilities

• Learn to maintain, service, repair, and inspect Kalmar and third-party equipment to a high standard.
• Build strong rapport and relationships with customers through professional behavior and a customer-focused mindset.
• Respond to routine customer inquiries about the technical aspects of the company's products and services.
• Troubleshoot, investigate, and resolve standard technical problems to ensure ongoing customer satisfaction.
• Perform preventative maintenance as per manufacturers' specifications.
• Work with mentors to fault find and resolve problems efficiently and timely.
• Provide reports and documentation to support maintenance activities.
• Assist with installation and commissioning of equipment alongside other engineers and mentors.
• Comply with all legal and company standards, including the Code of Conduct and QSHE practices, and carry out tasks safely and according to instructions.

Training Details

• The apprenticeship training will take place on-site at our chosen training provider's center in Swindon.
• There will be one week of training every six weeks at the provider's site per year.
• Company will cover accommodation and subsistence for the training week away.
• Apprentices will undertake tasks through workbooks, on-the-job assessments, an online tracking system, and a final end-point assessment.

Working Hours

Monday to Friday, 8:30 am to 5:00 pm. Flexibility may be required, including early starts, later finishes, and working weekends.