Apprentice Sales Advisor

EE; Pontypridd; On-site; GBP 22,527 - 26,116; Full time

Benefits offered by this job

Uncapped commission

Discounts on EE mobile/broadband

Online GP 24/7

Career development support

Job summary

EE is recruiting for a Full-time Sales Apprenticeship in Merthyr Tydfil. You will earn £11.55 per hour, with an annual salary progression to £22,527 rising to £26,116 after completion of the 15‑month NVQ Level 2 in Customer Service.

Benefits include uncapped commissions, substantial staff discounts, Online GP, and career development support. You will speak with customers by phone, build relationships, and recommend EE products.

Qualifications

• No prior experience required beyond a great attitude.
• NVQ Level 2 in Customer Service completed during apprenticeship.
• Strong communication and relationship-building skills.

Responsibilities

• Speak with customers over the phone to understand needs and offer EE products and services.
• Meet goals and perform well against targets during the apprenticeship.
• Benefit from dedicated study day, tutor guidance and coaching during training.

Skills

Communication

Customer service

Telephone sales

Energy & ambition

Education

NVQ Level 2 in Customer Service

Job description

Full time: Sales Apprenticeship

Hourly rate: £11.55

Address: EE Contact centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH.

Start your future with EE - Where your voice could be the start of something big -

What's in it for you

• A great starting salary of £22,527 rising to £26,116 after completion of the apprenticeship. Plus, an uncapped commission scheme.
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month.
• Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions.
• Discount codes to give out to friends and family.
• Support to carve your own career path. We’re passionate about helping our people grow the career they want.
• Online GP: Access to a private GP 24/7 for you and your immediate family.

What you’ll be doing

At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career. At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.