Contact Centre Agent

EE; North Tyneside, Sunderland; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP appointments

Free parking

Discounts on EE products

Job summary

EE in Newcastle upon Tyne is hiring a Sales Advisor for our customer contact centre. You will take incoming calls from existing EE customers and help them find the best deals on phones and broadband while guiding them through our range of tech products.

You should be a great listener and confident speaker, ready to match customer needs with the right package. The role offers full-time permanent employment with a starting salary of £26,116, rising after eight months, plus incentives.

Qualifications

• Be outgoing and enjoy talking to people.
• Great listening and communication skills.
• Willingness to learn about EE products and services.

Responsibilities

• Handle incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Assist customers in navigating the different EE products we offer.
• Listen carefully to customer needs and match them with the right product.

Skills

Outgoing personality

Communication skills

Active listening

Job description

Where: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne, NE12 8 ET

Full time: Permanent

Salary: £26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses

Start date: January 2027

Shifts: 12 hour shifts on a two week rotation.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday 08:30-21:00 08:45-21:00 OFF OFF OFF 08:00-20:00 08:00-20:00 OFF OFF 08:45-21:00 08:45-21:00 08:45-21:00 OFF OFF

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE.

Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash.

Our team's in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you've heard about sales

Don't let what you've heard about sales put you off. Let's smash a few myths

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.

UNCAPPED COMMISSION - the more you sell, the more you can earn.

BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.

GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.

FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.

GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.