Apprentice Sales Adviser

TN United Kingdom; Warrington; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a fun-loving Apprentice Sales Adviser to join their vibrant team in a bustling retail environment. This role offers a fantastic opportunity to kickstart your career in retail while gaining valuable experience and working towards a Retail Level 2 Apprenticeship. You will be responsible for delivering outstanding customer service, managing stock, and ensuring the store is visually appealing. With a commitment to diversity and inclusion, this company values every individual and offers perks like flexible hours, generous discounts, and a supportive work culture. If you're passionate about customer service and eager to learn, this is the perfect opportunity for you!

Benefits

Up to 40% product discount

Up to 29 days holiday

Your birthday off

Flexible working hours

Free shoes upon joining

Discounts through perk platform

Option to stream wages as earned

Employee assistance program

Pension scheme

Qualifications

• Strong customer service skills with a focus on individual needs.
• Ability to handle cash and process sales accurately.

Responsibilities

• Deliver exceptional customer service and handle queries effectively.
• Manage stock efficiently and maintain store presentation standards.

Skills

Customer Service

Cash Handling

Merchandising

Stock Management

Communication

Education

Retail Level 2 Apprenticeship

Job description

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Apprentice Sales Adviser

warrington
Golden Square Shopping Centre
Warrington
WA1 1QP

Permanent
Full-Time
NEW!

About the role

Retail is a fantastic path to start your career within the service or fashion industry. We need you to be a fun-loving, chatty person who values customer service as much as we do. It wouldn’t work otherwise, would it?

We love people who strive to be the best they can be and take pride in what they do. Whether it’s making sure your section of the shop looks the BEST, unpacking the delivery faster than last time, or being the friendliest and most efficient cashier ever. We have a passion for ambition and a hunger for hard workers.

Your role will be based within a busy schuh store. You will provide excellent service by delivering the schuh customer service values, maintaining high standards of presentation and display, and efficiently handling stock, cash, and administration.

Key Responsibilities

1. Customer Service

• Deliver service that meets customers’ individual needs and exceeds expectations.
• Show personality and the right attitude to deliver unrivalled service.
• Care and respect for customers and colleagues.
• Acknowledge and greet customers, being aware of their needs at all times.
• React quickly to customer needs, including telephone queries.
• Politely handle complaints and find appropriate solutions.
• Acquire product knowledge and promote features and benefits.
• Offer alternatives when products are unavailable and promote additional items.
• Promote the company’s order service to increase sales.

Merchandising & Display

• Understand store layout and merchandising techniques.
• Merchandise and present products considering company guidelines.
• Ensure display products are correctly priced, clean, tidy, and replenished.

Cash Handling & Administration

• Process sales and handle payments according to company procedures.
• Handle refunds and exchanges following company policies.

Stock Management

• Receive, unpack, check, and store stock efficiently.
• Conduct stock counts and implement price changes accurately.
• Organize stock transfers and complete necessary paperwork.
• Ensure stock is stored safely and stockrooms are tidy.
• Follow security procedures to minimize stock loss.

Commercial Awareness

• Know store sales targets and suggest improvements.
• Be aware of best and worst selling lines and give product feedback.
• Understand the competition.

Miscellaneous

• Comply with health and safety policies and other company policies.
• Perform additional duties as required by management.

This overview highlights some of your potential daily tasks. You will work towards the Retail Level 2 Apprenticeship Standard over 15 months.

What we offer

Our culture: You do you, and we do shoes.

We’re about shoes and sneakers but also about the people wearing them. Our vision is People.Purpose.Progress, committed to diversity, equality, and inclusion. We welcome applications from all backgrounds and encourage you to express yourself every day.

Our purpose groups—racial equality, LGBTQ+ equality, disability, mental wellness, and sustainability—are employee-led and foster diverse perspectives.

Perks include:

• Up to 40% product discount.
• Up to 29 days holiday, increasing to 34 days after three years.
• Your birthday off.
• Flexible working hours and contracts.
• Free shoes upon joining and annually.
• Discounts through our perk platform.
• Option to stream wages as earned.
• Employee assistance program.
• Pension scheme.

#INDLP

About the Apprenticeship

The Retailer Level 2 Apprenticeship Programme is designed for those starting their retail career. It offers the opportunity to earn while learning, gaining valuable work experience.

Partnered with Lifetime Training, who will support your development through workplace visits and training.

Click the "Apply Now" button to visit the Lifetime website, search for "schuh," and check your eligibility.