Apprentice Resident Liaison Officer with Casey Group

Procure Plus; Manchester; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Casey Group in Manchester is seeking an Apprentice Resident Liaison Officer to support delivery of social housing refurbishment works. You will assist the Resident Liaison Officer by communicating with tenants, coordinating site visits and keeping residents informed about duration, work type, and disruption.

This apprenticeship offers hands-on responsibilities, daily engagement with residents, attending open days, and helping with community initiatives while upholding company policies and

Qualifications

• Able to deal with a diverse range of people.
• Empathetic to residents' concerns and issues.
• Be a great team-player.
• Flexible and adaptable in your work.
• Self-motivated, enthusiastic, and a strive for excellence in delivery.
• Literate.
• Ability to multitask.
• Ability to negotiate priorities.
• Able to respond to change and is willing to adapt and learn.

Responsibilities

• Support and attend resident's consultation and open days.
• Attend visits with the RLO to collect resident prestart information, and complete daily visits to ensure resident knowledge of the works is forthcoming, inclusive of duration, work type, and steps taken to minimise disruption during works.
• Ensure the RLO is advised of all resident needs, including the elderly and infirm.
• Make appointments with tenants for all trades and ensure smooth workflows on customer properties.
• Implement and abide by internal company policy and procedure.
• Provide after care for residents and customers to address any on-going concerns and ensure satisfaction with services provided.
• Contribute ideas and assist with community initiatives.

Skills

Diverse stakeholders

Empathy

Team player

Flexibility

Self-motivation

Delivery excellence

Job description

Apprentice Resident Liaison Officer with Casey Group

• Employer: Casey Group
• Hours of work: 40 hours per week.
• Location: Newton Heath, Manchester

JOB SPECIFICATION

Job Purpose

To support the Resident Liaison Officer to deliver the best service for both the client and the customer.

Job Objectives

• To support the RLO with tenant communication with regards to the on-going delivery of construction projects and social housing refurbishment works.
• To assist the site team with information regarding tenants and the community in general where the works will impact.

Key Tasks

• Support and attend resident's consultation and open days.
• Attend visits with the RLO to collect resident prestart information, and complete daily visits to ensure resident knowledge of the works is forthcoming, inclusive of duration, work type, and steps taken to minimise disruption during works.
• Ensure the RLO is advised of all resident needs, including the elderly and infirm.
• Make appointments with tenants for all trades and ensure smooth workflows on customer properties.
• Implement and abide by internal company policy and procedure.
• Provide after care for residents and customers to address any on-going concerns and ensure satisfaction with services provided.
• Contribute ideas and assist with community initiatives.

The above list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role. Job descriptions will be reviewed regularly as part of the Employer/Employee One/One Talks to ensure they are an accurate representation of the post.

Person Specification

• Able to deal with a diverse range of people
• Empathetic to residents' concerns and issues
• Be a great team-player
• Flexible and adaptable in your work
• Self-motivated, enthusiastic, and a strive for excellence in delivery
• literate.
• Ability to multitask.
• Ability to negotiate priorities.
• Able to respond to change and is willing to adapt and learn.