Apprentice Internal Sales Administrator

Tdr Training Ltd; Gateshead; On-site; GBP 12,000 - 18,000; Full time

Job summary

Air Purification Skroll Limited (APSL) is seeking an apprentice to provide administrative support to the Internal Sales Team. You will process orders, prepare quotations, maintain customer records, and handle enquiries while developing product knowledge and commercial skills.

You will work closely with customers, suppliers and production to ensure smooth order delivery, gain experience across departments, and build professional skills in customer service, organisation and communication.

Qualifications

• GCSE English Language or English Literature at grade 4+.
• GCSE Maths at grade 4+.
• Customer care skills are desirable.

Responsibilities

• Provide administration support to the Internal Sales Team, helping to manage customer enquiries, orders and day-to-day sales activities.
• Process customer orders accurately onto internal systems, ensuring all details are recorded correctly and communicated to relevant departments.
• Prepare and issue quotations for customers, gathering pricing, technical information, and lead times.
• Maintain and update customer records, price lists, product information, and sales documentation.
• Liaise with customers, suppliers, and internal departments to support smooth communication and efficient order delivery.

Skills

Administrative support

Order processing

Customer service

Communication

Organisation

Education

GCSE English

GCSE Maths

Job description

Provide administrative support to the Internal Sales Team by processing orders, preparing quotations, maintaining customer records, and handling enquiries. Work closely with customers, suppliers, and production to ensure efficient order delivery while developing product knowledge, customer service, and commercial skills.

Key Responsibilities

What you’ll do at work

• Provide administration support to the Internal Sales Team, helping to manage customer enquiries, orders and day-to-day sales activities.
• Process customer orders accurately onto internal systems, ensuring all details are recorded correctly and communicated to relevant departments.
• Prepare and issue quotations for customers, working with internal teams to gather pricing, technical information, and lead times.
• Maintain and update customer records, price lists, product information, and sales documentation.
• Liaise with customers, suppliers, and internal departments to support smooth communication and efficient order delivery.
• Work closely with the Production Team to gain a practical understanding of manufacturing processes, products, and the technology behind the solutions supplied.
• Develop knowledge of the company’s products and services, supporting customers with accurate information and assisting with sales enquiries.
• Support the continuous improvement of sales and administrative processes, identifying opportunities to improve efficiency and customer service.
• Gain experience across different departments, developing a broader understanding of the business and how sales, production, engineering, and operations work together.
• Build professional skills in customer service, communication, organisation, commercial awareness, and technical product knowledge, with opportunities for the role to develop as experience and confidence grows.

Requirements & Qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential
• GCSE Maths (Grade 4 or above) essential
• Customer care skills

Working Hours

Monday to Thursday – 7.30am – 3.30pm 7am- 1.30 on Friday.

39 hours a week

Future Prospects

Full-time position upon completion of the apprenticeship for the right candidate.

About the Employer

Air Purification Skroll Limited (APSL) are a technology based solution provider with a revolutionary new air & gas adsorption technology… Skroll… the future of air & gas adsorption media.

Our expert team have extensive knowledge of the air & gas purification market and are focused on providing customers with performance enhancing solutions to OEM, aftermarket and specialised applications. This dedicated approach provides a close working relationship with customers to meet their application requirements and demands.