Apprentice freight forwarder

Logrecruit LTD; Chelmsford; On-site; GBP 12,000 - 16,000; Full time

Job summary

Logrecruit LTD is offering an office-based apprenticeship in Chelmsford to become a competent Freight Forwarder. You will support planning, coordination, and administration of domestic and international shipments while completing an approved apprenticeship program.

Gain hands-on experience by working with seasoned colleagues, handling documentation, carrier liaison, and customer communication. This role begins with trainee responsibilities and opportunities to progress within the operations team.

Qualifications

• GCSE English and Maths at grade 4/C or equivalent.
• Willingness to learn and complete apprenticeship coursework.
• Strong written and verbal communication.

Responsibilities

• Assist in arranging transport by air, sea, road, and rail.
• Prepare shipping documents and bills of lading.
• Update shipment records in the transport management systems.
• Track shipments and provide status updates to customers.
• Collaborate with carriers, shipping lines and customers.
• Support customs clearance under supervision.
• Handle customer enquiries professionally.
• Assist with freight quotations and pricing.
• Maintain accurate electronic and paper records.
• Support continuous improvement within the operations team.
• Attend apprenticeship training sessions.

Skills

Communication skills

Organisational skills

Basic IT skills

Team player

Customer-focused

Education

GCSE English & Maths

Tools

MS Office

Job description

This is an office based role in Chelmsford.

Business Administration, International Freight Forwarding Specialist, or Supply Chain Practitioner Apprenticeship (as applicable).

Job Purpose

To develop the knowledge, skills, and behaviours required to become a competent Freight Forwarder by supporting the planning, coordination, and administration of domestic and international shipments. The apprentice will work alongside experienced colleagues while completing an approved apprenticeship programme.

Key Responsibilities

• Assist in arranging the transportation of goods by air, sea, road, and rail.
• Prepare and process shipping documentation, including commercial invoices, packing lists, customs documentation, and bills of lading.
• Update shipment records using the company's transport management systems.
• Track shipments and provide customers with regular status updates.
• Liaise with customers, carriers, shipping lines, airlines, hauliers, customs agents, and overseas partners.
• Support customs clearance processes under supervision.
• Help resolve delivery issues, delays, or documentation discrepancies.
• Ensure customer enquiries are handled professionally and promptly.
• Assist with obtaining freight quotations and preparing customer pricing.
• Maintain accurate electronic and paper records.
• Follow company procedures for compliance, security, and data protection.
• Support continuous improvement activities within the operations team.
• Complete all apprenticeship coursework and attend training sessions as required.

Person Specification

Essential

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics (or willingness to achieve these as part of the apprenticeship if eligible).
• Strong communication skills, both written and verbal.
• Good organisational skills and attention to detail.
• Basic IT skills, including Microsoft Office applications.
• Willingness to learn and develop professionally.
• Reliable, punctual, and able to work as part of a team.
• Positive attitude and customer‑focused approach.

Desirable

• Interest in logistics, transport, or international trade.
• Previous work experience (including part‑time or voluntary work) in customer service or administration.
• Awareness of international shipping or supply chain operations.
• Additional language skills.