Apprentice - Customer Care

Prysmian; Eastleigh; On-site; GBP 18,000 - 22,000; Full time

Job summary

Prysmian in Eastleigh is looking for a Customer Care Administrator Apprentice to manage customer communications and processing orders. The role offers comprehensive training leading to a potential permanent position as a Commercial Co-ordinator.

Applicants must have GCSEs in maths and English, possess an aptitude for customer service, and be reliable and motivated. This apprenticeship lasts 15 months and includes training modules to assist with career development.

Qualifications

• Aptitude for customer service is essential.
• Willing to complete a 15-month apprenticeship.
• Ability to handle customer complaints and queries.

Responsibilities

• Responsible for customer communication and order processing.
• Assist in general office administration tasks.
• Learn various computer software packages.

Skills

Good time management

Excellent communication skills

Reliable and motivated

Keen to develop new skills

Enthusiastic to learn

Education

GCSEs in maths and English with at least a grade C / 4

Job description

Working as a Customer Care Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training.

There is the potential for a full‑time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This role may lead to a permanent role as a Commercial Co‑ordinator within the Customer Care Team.

Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15‑month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

The Customer Care Administrator Apprentice Will Have The Opportunity To Gain Experience And Understanding In The Following

• General office administration
• Stock enquiries, quotations and order processing
• Answering and actioning telephone calls, emails etc.
• Corresponding in a professional manner
• Handling customer complaints and queries
• Importance of providing excellent customer service
• Understanding sales strategies / brand management
• Understanding and following Company procedures

All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.

It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service. Other essential qualities include:

• Good time management
• Excellent communication skills
• Reliable and motivated
• Keen to develop new skills
• Enthusiastic to learn

GCSEs in maths and English with at least a grade C / 4 are required.

Location details

This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio‑economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.