Apprentice Clerical Officer

NHS; Sunderland; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking healthcare organization as a full-time Apprentice Clerical Officer. This role offers a unique opportunity to support a dedicated admin team while gaining valuable experience in a dynamic environment. You'll be at the heart of patient interaction, assisting with essential clerical tasks across various surgical departments. The organization is committed to your professional development, offering high-quality training and career progression. With a focus on diversity and staff wellbeing, this apprenticeship is not just a job—it's a stepping stone to a rewarding career in healthcare.

Benefits

Access to Fitness Centre

Childcare Assistance

High-quality Training

Flexible Working Options

Qualifications

• Minimum GCSE grade C/4 in Maths and English required.
• Willingness to complete Level 2 Customer Service Practitioner Standard.

Responsibilities

• Provide clerical and administrative support to the PREP/Pre-Assessment Department.
• Greet patients, register details, and handle phone inquiries.

Skills

Organisational Skills

Time Management

Communication Skills

Education

Maths and English Language GCSE minimum grade C/4

Tools

Meditech Version 6

Job description

Job Summary

We are recruiting a full-time Apprentice Clerical Officer to join our PREP (Peri-operative Risk Evaluation & Preparation) admin team. The role involves rotating shifts between Sunderland Royal Hospital and South Tyneside Hospital.

You will support a small team of administrative staff, providing essential functions while liaising with clinical, nursing, administrative staff, patients, and the public. The service supports all surgical directorates throughout the Trust, and you will undertake various administrative tasks to support referring clinical and administrative teams.

Qualifications and Requirements

• Maths and English Language GCSE minimum grade C/4 or equivalent.
• Willing to complete Level 2 Customer Service Practitioner Standard during the apprenticeship.

Note: The Trust cannot sponsor skilled worker visas for this role. Please consider this before applying. For more information, visit Gov.UK.

Main Duties

• Provide clerical and administrative support to the PREP/Pre-Assessment Department and service users across the Trust.
• Greet patients, register details, handle phone inquiries, and signpost or forward calls as needed.
• Maintain effective communication within the department and with surgical directorates.
• Maintain accurate electronic records; experience with Meditech Version 6 is desirable.
• Communicate effectively with people at all levels, demonstrating excellent organisational and time-management skills. Ability to prioritise workload is essential.
• Work across sites as needed to support the service.

Working Hours

Monday to Friday, 08:00 to 17:00.

About Us

Please include your telephone number in your application to facilitate quick contact. We are committed to diversity, equal opportunities, and supporting our staff's wellbeing. We offer high-quality training, career progression, and flexible working options.

The Trust employs approximately 8,300 staff, providing hospital services to a community of around 430,000 residents, with some specialised services extending to a population of up to 860,000. Benefits include access to a Fitness Centre, libraries, chaplaincy support, and childcare assistance. The Trust will not accept AI-generated applications.

Additional Details

Posted on: 29 April 2025

Pay scheme: Agenda for Change, Band 2, Salary: £24,169/year, Contract: Apprenticeship, Duration: 18 months, Working pattern: Full-time, Flexible.

Locations

Sunderland Royal Hospital, Sunderland, SR4 7TP

South Tyneside NHS Foundation Trust, Harton Lane, South Shields, NE34 0PL