Apprentice Business Admin - Perkins George Mawer & Co Ltd

Lincoln College; Market Rasen; Remote; GBP 15,000 - 18,000; Full time

Job summary

Lincoln College is seeking a highly organised Property Administrator to support the management of its property portfolio. You will handle tenancy administration, maintenance coordination, compliance monitoring and provide excellent service to landlords, tenants and contractors.

The role includes working towards a Level 3 Apprenticeship in Business Administration with monthly college attendance and a dedicated work-based trainer. Opportunity to progress to a Property Manager role.

Qualifications

• GCSE English and Maths (Grade A*/9 – C/4) essential.
• The apprenticeship is Level 3 Business Administration.

Responsibilities

• Coordinate maintenance requests and liaise with landlords, tenants and contractors.
• Handle rental enquiries, viewings and tenant referencing.
• Monitor compliance documents and renewals, escalate issues.
• Provide professional customer service and accurate record-keeping.
• Support the wider property management team with admin duties and procedures.

Skills

Customer care

Initiative

Non judgemental

Education

GCSE English and Maths

Job description

We are seeking an organised, proactive and customer-focused Property Administrator to support the effective management of our property portfolio. The successful candidate will play a key role in property maintenance, tenancy administration, compliance monitoring and delivering a high standard of service to landlords, tenants and contractors.

Key Responsibilities:

Property Management: Coordinate maintenance requests, source and instruct contractors, monitor progress, resolve routine maintenance issues, process invoices and maintain accurate records of works and communications.

Tenancy Administration: Handle rental enquiries, arrange property viewings, assist with tenant applications, referencing and onboarding, support inventories and inspections, monitor rental arrears and maintain accurate property management records and systems.

Compliance: Monitor property safety certificates and compliance documentation, arrange renewals ahead of expiry dates, chase outstanding documentation and works, and elevate potential compliance issues promptly.

Customer Service: Provide professional, responsive and helpful support to landlords, tenants, applicants, contractors and other stakeholders. Manage enquiries and concerns effectively, communicate updates and realistic timescales, maintain positive relationships and ensure all communications are accurately recorded.

Team Support: Assist the wider property management team with day-to-day administration, record-keeping and other duties as required, ensuring company procedures and legal requirements are followed.

The ideal candidate will be highly organised, detail-oriented and able to manage competing priorities effectively. They will have excellent communication and customer service skills, a proactive approach to problem-solving and the ability to build positive working relationships. Accuracy, professionalism, reliability and a commitment to maintaining high standards of property management are essential.

Duties will include, but will not be limited to:

Managing and maintaining a portfolio of properties to a high professional standard, coordinating maintenance works, instructing contractors, monitoring progress and processing invoices.

Liaising with landlords, tenants and contractors to resolve maintenance issues efficiently, following up outstanding works and escalating complex matters where necessary.

Handling rental enquiries, arranging property viewings, processing applications and assisting with tenant referencing and onboarding.

Assisting with inventories and property inspections, monitoring rental arrears and maintaining accurate property records, dashboards and internal systems.

Monitoring property safety certificates and compliance documentation, arranging renewals, chasing outstanding requirements and escalating potential compliance issues.

Providing professional and responsive customer service to landlords, tenants, applicants, contractors and other stakeholders.

Responding to telephone calls, emails and general enquiries promptly, maintaining positive relationships and keeping relevant parties informed of progress, timescales and delays.

Managing queries and concerns calmly and professionally, escalating complaints or complex matters to the appropriate Property Manager or senior team member.

Maintaining accurate records of maintenance requests, contractor communications, compliance requirements and tenancy-related activities.

Completing general administrative duties, record-keeping and filing, and supporting the wider property management team as required.

Ensuring all duties are carried out in accordance with company procedures, relevant legal requirements and the highest standards of professionalism and customer service.

What Training Will the Apprentice Take and What Qualification Will the Apprentice Get at the End?

The successful candidate will work towards achieving their Apprenticeship Standard in Level 3 Business Administration.

A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.

This is a work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

Course outline: https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0

What is the Expected Career Progression After this Apprenticeship?

Potential to become a fully employed Property Manager.

Desired Skills and Personal Qualities

• Customer care skills
• Initiative
• Non judgemental

Qualifications

GCSE in:

GCSE English and Maths (Grade A*/9 – C/4) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

We will respond via email or phone to answer your query and notify you of our Open Day dates on the lawful basis of legitimate interest in relation to the General Data Protection Regulations 2018. Your information is not sold or shared by Lincoln College and you will not receive further marketing emails or calls. For information on how long we hold your personal data, your rights of access and deletion of personal data click here .