Apprentice - Administration and Clerical Assistant | The Royal Wolverhampton NHS Trust

Allscreens Nationwide Ltd; Wolverhampton; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is offering an Apprentice - Administration and Clerical Assistant position. The role supports the department with filing, data entry, and meeting administration, while you work toward an apprentice standard.

You will learn on the job under supervision, attend training sessions, and develop skills in customer service, scheduling, and confidential information handling as part of a NHS team. This training position focuses on flexible development.

Qualifications

• To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame.
• Attend all of the training sessions for the programme whenever necessary.
• Undertake any necessary homework during the length of the course.
• To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.
• To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationery, saving documents as instructed) as directed by the senior members of staff.
• To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
• To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
• To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
• The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.
• We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.

Responsibilities

• To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationery, saving documents as instructed) as directed by the senior members of staff.
• To assist and/or deal with enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls.
• To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.
• To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
• Assist the administration team with greeting visitors to the department and notify the appropriate member of staff.

Job description

Apprentice - Administration and Clerical Assistant | The Royal Wolverhampton NHS Trust

The post holder will be responsible for the following:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary homework during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must always operate under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Whilst in the development role the Apprentice will work towards the following:

To always operate within the local Standard Operating Procedures relevant to the area of work.

To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationery, saving documents as instructed) as directed by the senior members of staff.

To assist and/or deal with (as appropriate) enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.

To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.

To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.

To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.

To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.

Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.

Any other adhoc duties as and when required in line with service needs and commensurate within this training position.

Assist the administration team with greeting visitors to the department and notify the appropriate member of staff.

To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.

To undertake statutory and mandatory training as required in accordance with Trust’s policies and procedures.

To always maintain the rules relating to patient confidentiality.

This advert closes on Friday 21 Aug 2026