Appointments Clerk Gastroenterology

NHS; Chichester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity has arisen for a Maternity Cover Appointments Clerk within the Gastroenterology Department at St Richards Hospital. The role involves booking appointments, supporting clinic cancellations, and ensuring effective communication with patients, all in a busy NHS environment with full training provided.

Benefits

Supportive workplace with Wellbeing Programme

Training and development opportunities

Flexible working options available

Qualifications

• Experience with appointment bookings via Careflow.
• Excellent telephone manner and email communication.
• Previous experience in a medical secretarial or office administration role.

Responsibilities

• Book all gastroenterology new & follow up appointments.
• Support with clinic cancellations and patient communication.
• Provide clerical support to the gastroenterology secretariat.

Skills

Telephone Manner

Organizational Skills

Communication

Attention to Detail

Teamwork

Education

GCSE English Grade A-C

Tools

Microsoft Office (Word, Excel & Outlook)

Careflow

Evolve Paperlight System

Job description

Go back University Hospitals Sussex NHS Foundation Trust (279)

Appointments Clerk Gastroenterology

The closing date is 27 June 2025

An exciting opportunity has arisen for Maternity Cover Appointments Clerk in the Gastroenterology Department at St Richards Hospital. Working 37.5 hours per week, Monday - Friday (7.5hours per shift), booking all new & follow up appointments as per consultant team requests and from pending lists/patient tracking lists.

You will be required to support with clinic cancellations and rescheduling of appointments including last minute telephone communication with patients.

This is an exciting opportunity for any individual who relishes a challenge and is looking for a starting point career within the NHS.

The successful post holder should have a proactive and friendly attitude with an excellent telephone manner.

Full training on IT applications will be provided (Careflow).

Main duties of the job

You must be able to work under your own initiative, possess excellent organisational skills and be experienced in dealing with confidential information. You will need attention to detail when booking patients into individual consultant and nurse clinics.

Clerical support to the gastroenterology secretariat enabling our team to provide an efficient and effective secretarial service to the Consultants and clinical teams within gastroenterology.

Book all Gastroenterology/IBD new & follow up appointments from pending lists via Careflow and support with clinic cancellation and rescheduling.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job responsibilities

• Book all gastroenterology new & follow up appointments as per consultant/registrar/ specialist nurse request and from pending lists / patient tracking lists including IBD nurse specialists.
• Support with all gastroenterology clinic cancellation requests and rescheduling of patients.
• To communicate with patients via telephone to inform them of their appointments.
• To liaise with all levels of medical staff and administration staff and to escalate issues to your line Manager.
• Fold and post patient letters
• Support with ordering stationary requirements via Oracle online system as requested.
• Support with delivering endoscopy/radiology requests as requested.
• Support with scanning and uploading onto EVOLVE as required.

Person Specification

Essential & Desirable criteria

• GCSE ENGLISH GRADE A-C
• MICROSOFT OFFICE Word, Excel & Outlook
• EXCELLENT TELEPHONE MANNER & EMAIL COMMUNICATION
• ABLE TO WORK AS PART OF A TEAM
• EXPERIENCE OF CAREFLOW (SEMA-HELIX) - appointment bookings
• PREVIOUS EXPERIENCE OF BAND 2 MEDICAL SECRETARIES ASSISTANT / OFFICE ADMINISTRATION
• PREVIOUS EXPERIENCE OF EVOLVE PAPERLIGHT SYSTEM

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)