Outpatients Admin Clerk

Ramsay Health Care; Ashtead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare organization is seeking an Administrative Support specialist to enhance our outpatient services. The role involves clerical tasks, maintaining patient records using the Maxims EPR system, and ensuring compliance with hospital policies while delivering excellent service to both patients and colleagues.

Qualifications

• Knowledge of relevant legislation pertinent to patient information.
• Experience with Maxims EPR system required.

Responsibilities

• Responsible for clerical/administrative duties for the department.
• Maintain patient confidentiality at all times.
• Act as a point of contact for the department.

Skills

Organisational skills

Communication

Teamwork

Attention to detail

Planning

Tools

Maxims EPR system

Job description

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Reports to Outpatients Manager

Contract - Permanent

Position Summary

Supports the administrative procedures of the department.

Qualifications / Key Selection Criteria (other than stated on Administration Assistant job description)

• Knowledge of relevant legislation pertinent to patient information.
• Knowledge of Maxims EPR system.

Key Performance Criteria

Technical Skills and Application

• Responsible for clerical/administrative duties for the department, including the Outpatients Department (OPD), Pre-Operative Assessment (POA), and Physiotherapy.
• Dealing appropriately, professionally, and efficiently with all communications and queries.
• Act as a point of contact for the department and develop good working relationships within the hospital.
• Demonstrate strong organisational skills.
• Ensure compliance with hospital policies and procedures, carrying out roles professionally and efficiently.
• Work with high attention to detail.
• Possess skills in administration, teamwork, planning, organisation, and communication.
• Ensure all charges related to OPD clinics are loaded onto Maxims promptly.
• Update patient records in Maxims timely with all relevant information.
• Undertake ad-hoc analysis and projects as requested.
• Maintain efficient office procedures appropriate to the role.
• Ensure documentation meets required standards.
• Maintain a comprehensive filing system (manual and electronic) and carry out file maintenance as needed.
• Communicate directly with patients and handle their queries regarding OPD appointments.
• Maintain patient confidentiality at all times.
• Deal professionally with all communications, queries, and visitors to the department.
• Liaise with staff in other departments, the public, and outside agencies courteously and confidentially.
• Forward email and phone queries to relevant staff promptly.

This job description is not exhaustive but outlines the main responsibilities. Ramsay Health Care UK reserves the right to vary duties or assign additional tasks as needed.

It’s more than what we do; it’s who we are. We strive to deliver the best care, a commitment since 1964.

“The Ramsay Way” culture values our people as our most important asset, key to our success.

We support the UK Armed Forces and Reservists, holding the Silver Award from the MOD’s Armed Forces Covenant Employer Recognition Scheme. We are committed to supporting the wider Armed Forces community, including staff and patients.

We promote equality of opportunity for all. This position is subject to background and DBS checks.