Applications Technician

WALLACE HIND SELECTION LIMITED; Attenborough; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Pension - matched to 5%

Private healthcare (employee & family)

Life assurance

Extensive training

Job summary

Wallace Hind Selection Limited seeks an Applications Technician to conduct equipment demonstrations and provide technical support to customers and the sales team. The role focuses on showcasing cutting-edge equipment and supporting the sales process in an office-based setting in Letchworth Garden City.

You will deliver demonstrations in person and online, work with Sales Account Managers, and help customers select the best solutions.

Qualifications

• Experience conducting equipment demonstrations.
• Ability to provide technical support to customers and sales teams.
• Comfort presenting to groups and managing demos both in-person and online.

Responsibilities

• Plan, set up and deliver machine and software demonstrations to highlight features.
• Collaborate with Sales Account Managers to drive machine sales.
• Provide technical guidance to customers and internal teams during the sales process.
• Maintain and refresh the demonstration suite and ensure all equipment is in good working order.

Skills

Demonstrations

Technical support

Sales support

Presentations

Tools

Demo equipment

Job description

Applications Technician Are you a consultative Applications Technician, Technical Support Specialist, Sales Support? Are you seeking to develop your career in a professional, high-quality precision, branded engineering environment? We are interested in receiving applications from a wide variety of smart, ambitious professionals, from junior level to fully-fledged. This job offers plenty of variety, and we will provide you with full consultative sales support and technical product training.

BASIC SALARY: £27,000 - £33,000

BENEFITS:

• 25 Days Annual Leave (plus Bank Holidays)
• Company Pension - matched to 5%
• Private Healthcare (for Employee and Family)
• Life Assurance Cover
• Extensive Training

LOCATION: Letchworth Garden City - this is an office based role

COMMUTABLE LOCATIONS: Stevenage, Hitchin, Luton, Royston, Biggleswade, Shefford, Buntingford, Baldock, Radwell.

JOB DESCRIPTION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

As our Application Technician, you will play a pivotal role in showcasing our cutting-edge equipment and supporting the sales process. Your responsibilities will encompass conducting equipment demonstrations, providing technical support to both customers and the sales team, and maintaining our demonstration suite. Your proactive approach will be crucial in directly influencing our sales success and customer satisfaction.

KEY RESPONSIBILITIES: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

Your duties and responsibilities will be varied, including:

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

PERSON SPECIFICATION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

You will have the following traits and qualities:

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.
• Effective presentation skills for engaging with customers and supporting sales.
• Flexibility to handle a variety of tasks and responsibilities as needed.

OUR COMPANY:

We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries.

With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be.

We constantly strive to develop our staff to take on additional responsibilities and grow professionally.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Applications Technician, Technical Support Specialist, or Applications Specialist, Applications Engineer, Sales Support.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: JK Wallace HInd Selection

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