Applications Technical Trainer

KLA Corporation; Newport; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Contributory pension scheme

Cash health plan

Cycle to work scheme

Global bonus plan

Share scheme

Life assurance

Job summary

KLA Corporation is seeking an Applications Technical Trainer to educate SPTS service engineers and process engineers on operating SPTS process applications and modules. You will design and deliver training for both internal teams and customers, including online and AR/VR formats.

The role requires developing and maintaining curricula, aligning with BKMs, and collaborating with the multimedia team to produce engaging training material.

Qualifications

• Instruct SPTS service engineers and process engineers on running SPTS process applications on SPTS modules.
• Develop structured training courses to meet field requirements and adapt for customers.
• Create online training content and AR/VR applications in collaboration with multimedia teams.

Responsibilities

• Teach employees and customers service classes on applications principles.
• Incorporate diverse instructional delivery techniques with global cultural sensitivity.
• Identify gaps, develop new BKMs and improve curriculum standards.

Skills

Instructional design

Training delivery

Public speaking

Curriculum development

Cross-cultural sensitivity

Education

PhD or MSc desirable

Bachelor's degree considered

Job description

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The Applications Technical Trainier main responsibility will be to instruct SPTS customer service engineers and process engineers how to run SPTS process applications on SPTS modules. The instructor will be required to analyse the knowledge required by the field team and build structured training courses to meet these requirements. In addition to training SPTS engineers, training will also need to be delivered to SPTS customers. Customer training may be delivered at the KLA training facility or at the customer site so some international travel will be vital, as well as working closely with the SPTS engineering teams to develop applications training for new products. As well as face to face training, a key element will be partnering with the multimedia team to develop online training courses and AR/VR applications. There may be a requirement for the instructor to deliver applications training on a range of SPTS products. Your day to day responsibilities will include:

• Teaching employees and customers service classes on applications principles.
• Understand and integrate various instructional delivery techniques to engage students, with required cultural sensitivity to deal and work with global students.
• Identify gaps and areas of improvement in existing techniques. Develop new BKMs (Best Known Methods) as needed.
• Audit and mentor junior and guest instructors to improve overall instructional delivery skills and curriculum standards to ensure the latest guidelines/templates are consistently implemented
• Maintain existing curriculum by implementing Tech talks
• Understand and apply various LKS (Learning Knowledge Service) guidelines and BKMs used to develop courseware inclusive of Task lists, Exams, Lab Practical's, Homework's, Instructor Guide and Student Guide.
• DCRs (Document Change Requests) to ensure application procedures are accurate and current
• Review and redline existing docs for content accuracy; edit existing docs that have been redlined
• Format and write new documents
• Provide first level support to field as Technical Support equivalent
  Has experience of applications techniques with semi-conductor vacuum equipment
• Educated to PhD/MSc Level in a science or related subject is desirable and Bachelors degree will be considered with related experience
• Proficient in Instructional Techniques and Design is desirable
• Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance, generous shift allowance and overtime premiums., We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

Occasional domestic and international travel, including to the United States, may be required as part of this role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.