Applications Services Leader: Lifecycle & Scrum Team Champion

The Openwork Partnership; Swindon; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Salary 60k

Bonus 10%

Pension match

Critical illness

Income protection

Death in service

25 days holiday

Private medical

Dental insurance

Job summary

The Openwork Partnership is seeking an Application Services Manager in Swindon to lead two Scrum teams responsible for operation, support, improvement and lifecycle management of business applications.

You will own the application portfolio, drive availability, security and transitions of new and legacy software, and work with partners to deliver reliable service and measurable business outcomes.

The role offers a salary up to £60,000, plus a 10% on-target bonus and a strong pension scheme.

Qualifications

• Proven experience leading Application Support/Operations or enterprise apps teams.
• Experience owning business-critical applications through lifecycle
• Experience in Agile/Scrum environments with incidents, maintenance and changes
• Experience managing SaaS and third-party apps with SLAs
• Understanding of enterprise apps, APIs, databases, authentication, monitoring
• IT service management knowledge: incident, problem, change, release, continuity
• Experience managing app risk, security and data protection in regulated environments
• Experience in modernization and decommissioning of applications

Responsibilities

• Lead two Application Services Scrum teams with clear accountability.
• Own operational performance and lifecycle of business-critical apps.
• Oversee incident/problem management and drive root-cause resolution.
• Ensure new/changed applications are secure and transition to live service.
• Oversee vendor-hosted and third-party applications and SLAs.
• Balance day-to-day support with upgrades, automation and debt reduction.
• Lead safe decommissioning of legacy applications and risk management.
• Use data and feedback to prioritise demand and improve services.

Skills

Leadership

Scrum

Agile

Incident mgmt

Vendor mgmt

Stakeholder comms

Education

Agile/Scrum certs

Job description

The Openwork Partnership is seeking an Application Services Manager in Swindon to lead two Scrum teams responsible for operation, support, improvement and lifecycle management of business applications.

You will own the application portfolio, drive availability, security and transitions of new and legacy software, and work with partners to deliver reliable service and measurable business outcomes.

The role offers a salary up to £60,000, plus a 10% on-target bonus and a strong pension scheme.