Applications Manager- Leviat

CRH plc; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary plus bonus

25 days annual leave plus bankHolidays

Westfield health cash plan

Flexible working

Free parking plus EV charging points

Company pension scheme

Job summary

CRH plc in Sheffield is seeking an Applications Manager to shape how our SaaS applications work, balancing hands-on configuration with collaboration across teams. You will lead both configuration and implementation activities, aligning with business stakeholders to define requirements and success criteria.

The role emphasizes security, governance, and continuous improvement. You will manage the availability, performance, and support processes for a portfolio of SaaS applications, coordinating

Qualifications

• 5+ years of experience in SaaS app support or management.
• Experience with user provisioning and access controls.
• Knowledge of change management processes.
• Ability to collaborate with business users and IT teams.

Responsibilities

• Configure, administer, and support a portfolio of SaaS and business applications.
• Lead and perform technical aspects of new business and SaaS applications.
• Own application availability, performance, and support processes.
• Coordinate fixes, patches, and upgrades with vendors and internal teams.
• Work with stakeholders to define requirements and success criteria.
• Ensure security, compliance, and architectural standards.

Skills

SaaS configuration

User management

Application support

Stakeholder comms

Change management

Education

Degree in IT/IS/CS

Tools

SSO

MFA

Job description

Applications Manager Job ID: 524049 | Job Type: Full Time | Workplace Type: Hybrid | Seniority Level: Associate | Location: Hybrid / Sheffield, South Yorkshire Overall Description We're looking for an Application's Manager who is passionate about creating reliable, user-focused technology that supports people across our global business. In this role, you'll play a key part in shaping how our applications work, feel, and evolve, balancing hands‑on configuration with collaboration and helping teams get the most from the tools they rely on every day. Key Responsibilities

Application Configuration & Support

• Configure, administer, and support a portfolio of SaaS and business applications
• Perform day-to-day application management activities including:
  • User access and role configuration
  • Workflow, rule, and form configuration
  • Reporting and data extracts
  • Troubleshooting application issues and errors
  • Implement and manage system change process, including application governance design and execution
• Act as point of escalation for complex incidents and defects
• Coordinate fixes, patches, and upgrades with vendors and internal teams

Application Implementation

• Lead and perform technical aspects of new business and SaaS applications
• Work with business stakeholders to define requirements, configuration needs, and success criteria
• Develop hands-on application knowledge regarding configuration, including workflows, roles, integrations, and security settings
• Build and manage project plans and coordinate implementation activities with vendors, internal IT teams, and external partners
• Assist data migration, testing, release planning, and cutover activities
• Ensure new applications are implemented in line with security, compliance, and architectural standards
• Take ownership of post-implementation business change management, ensuring a smooth transition into ongoing support and continuous improvement

Service Ownership & Operational Management

• Own application availability, performance, and support processes
• Manage incidents, problems, and changes in line with IT service management processes
• Maintain application documentation, support procedures, and training / test scripts
• Monitor application health, usage, and service metrics

Stakeholder Engagement

• Work closely with business users to understand requirements and pain points
• Translate operational needs into configuration changes or enhancement requests
• Provide clear communication on incidents, changes, releases, and improvements

Vendor Management

• Support relationships with application vendors and support partners
• Raise and track vendor support tickets through to resolution
• Oversee licensing, renewals, and identify opportunities to optimise usage and cost

Security, Access & Compliance

• Work closely with infrastructure and security teams to ensure applications are configured in line with security and data protection standards
• Manage role-based access controls and approval workflows
• Support audits and compliance activities related to applications

Continuous Improvement & Change

• Identify opportunities to improve usability, stability, and efficiency
• Champion and lead AI initiatives, and other innovative technologies, within the SaaS and business applications
• Contribute to the evolution and rationalisation of the application landscape

Essential Skills & Experience

• Degree in IT, Information Systems, Computer Science or equivalent proven experience in a hands-on application support or application management role
• Strong 5+ years of practical experience supporting and configuring SaaS applications
• Experience with user management, configuration, and functional support
• Solid understanding of application support and change processes
• Ability to engage effectively with both business users and technical teams

Desirable

• Experience supporting multiple applications across different business functions and countries
• Familiarity with identity and access management solutions (e.g. SSO, MFA)
• Knowledge of security and compliance frameworks (e.g. Cyber Essentials, ISO 27001)
• Experience working with third-party vendors and support teams
• Exposure to application integrations and APIs

Personal Attributes

• Practical and detail-oriented with a strong sense of ownership
• Comfortable switching between hands‑on technical work and stakeholder conversations
• Calm and methodical when troubleshooting issues
• Proactive mindset focused on continuous improvement

Benefits

• Global impact - your work supports teams worldwide
• Hands‑on ownership - shape how systems are designed and used
• Growth opportunities - develop your skills across technologies and business areas
• Inclusive culture - where your voice is heard and valued
• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Flexible working
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Idea scheme including reward vouchers
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points
• And so much more!