Applications Manager

Warner Hotels; The Image; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus up to 20%

Pension scheme

25 days annual leave

Flexible 8 bank holidays

Discounts at Warner breaks

Employee assistance program

Free car parking

EV scheme

Enhanced family friendly policies

Refer a friend scheme

Wellbeing platform access

Discount platform

L&G Care Concierge

Long service awards

Job summary

Warner Hotels is seeking an Application Manager to ensure related applications are properly configured, optimised, supported, and aligned to business needs. You will triage issues, manage resolutions with suppliers, and ensure applications function to expected standards across commercial, hotel operations, F&B, and corporate domains.

The role covers coordinating upgrades and releases within your domain, maintaining licences, entitlements, and renewal dates, and supporting rationalisation efforts

Qualifications

• Experience delivering application support across SaaS platforms.
• Familiarity with ITIL service management principles (incident, change, release).
• Ability to extract and interpret data from business applications.

Responsibilities

• Act as primary point of contact for business stakeholders across your domain.
• Triage issues, coordinate with suppliers, and ensure SLA adherence.

Skills

Application support

ITIL incident/change/release

Data reporting basics

Microsoft 365

SaaS multi-system experience

Domain experience hospitality/finance/

Business stakeholder engagement

Problem-solving

Vendor management

Tools

SaaS platforms

CRM/ERP systems

Microsoft 365

Job description

Warner Hotels runs a portfolio of over 160 applications and services across commercial, hotel operations, F&B, corporate and back-office domains. The Application Manager sits at the heart of making those applications work well for the business - ensuring they are properly configured, optimised, supported, and aligned to business needs., There are three Application Manager roles sitting within the Architecture & Applications team, each covering a cluster of domains: Commercial, Channels & Payments; Hotel and F&B operations applications; and corporate applications such as Finance, HR, Procurement etc., Act as the primary point of contact for business stakeholders across your application domain - triaging issues, managing resolution through suppliers, and ensuring applications are functioning to expected standards. Proactively identify configuration gaps, workarounds, and underutilised functionality that can be addressed to improve business outcomes. Manage application upgrade and release schedules within your domain, coordinating with suppliers, IT, and business teams. Vendor & Licence Management Own day-to-day vendor relationships for assigned applications - managing support tickets, escalations, and SLA adherence. Maintain accurate records of licences, user entitlements, and contract renewal dates within your domain. Support the Head of Architecture & Applications in vendor performance reviews and contract negotiations. Application Rationalisation Contribute to the application rationalisation programme by identifying duplication, under-utilisation, and consolidation opportunities within your domain. Provide data and analysis to support business cases for rationalisation decisions. Business Engagement Build strong relationships with business stakeholders - understanding their workflows, pain points, and requirements. Translate business requirements into application configuration or change requests, working with vendors and the wider technology team to deliver. The Technical Toolkit you'll need to have:

• Application support and administration across SaaS platforms.
• Hospitality, finance, or operational application landscapes (by domain of appointment).
• ITIL service management principles - incident, change, and release management.
• Data and reporting basics: ability to extract and interpret data from business applications.
• Microsoft 365 and collaboration tooling.
• 3+ years in an application support (6+ for commercial applications), systems administration, or business systems analyst role.
• Experience supporting SaaS applications in a multi-system environment.
  Domain experience in one or more of: hospitality operations (PMS, POS), finance/ERP, or commercial/CRM.
• Consumer sector or multi-site experience preferred.
• We're looking for you to be:
• A Problem-Solver: You relentlessly chase down application issues and don't drop them until they're resolved.
• Business-Facing: You are comfortable with senior stakeholders and can translate their needs into actionable requests.
• Detail-Oriented: You keep accurate records of licences, tickets, and configurations - things don't fall through the cracks.
• A Relationship Builder: Suppliers and business stakeholders trust you because you follow through.
  Annual Bonus: up to 20% of salary, based on your personal and business performance
• Pension scheme: 3% employer, 5% employee
• 25 days annual leave per year + flexible 8 bank holidays + you can purchase up to 5 days additional leave per year
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking
• Electric Vehicle scheme
• Enhanced Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards