Applications Advisor

The Chartered Institute of Building (CIOB); Bracknell; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days holiday (rising to 29)

Birthday day off

Christmas closure

Private pension scheme with employer'"

Private medical insurance with Online/

Health Cash Plan

Enhanced family-friendly policies

Life assurance

Employee Assistance Programme

Mental health first aiders

Learning and development opportunities

Inclusive environment

Gold Investors in People

Job summary

The Chartered Institute of Building (CIOB) in Bracknell offers a 6-month FTC role as Applications Officer. You will deliver high-level customer service to members and applicants applying for chartered and technical membership.

You will coordinate end-to-end professional reviews, advise on criteria, and ensure a consistent, high-quality experience throughout the process. The role requires strong communication, organisational skills, CRM experience, and the ability to work to targets in a busy

Qualifications

• Be confident, well-mannered and can deal with members and potential members at varying levels of seniority in person, in writing and over the phone.
• Be an organised individual who can work to targets and deadlines in what can sometimes be a pressurised environment.
• Have excellent written and verbal communication skills, attention to detail and the ability to analyse written reports and applications.
• Have strong administration and IT skills, and some experience of working with a CRM.
• Previous experience of working in a membership environment would be of distinct advantage, however this is not essential.

Responsibilities

• Co-ordinate an end-to-end professional review process, ensuring excellent customer service and guidance for members, assessors and verifiers.
• Act as a key contact for professional and technical review queries and advise on criteria and readiness to commence the process.
• Liaise with regional and international colleagues to ensure consistent advice and promote CIOB membership.
• Oversee assigned applicants from start to finish to deliver a consistent, high-quality experience.
• Review applications against criteria and advise on necessary changes to submissions.

Skills

Customer service

Organised

Communication skills

CRM experience

Administration and IT skills

Membership environment experience

Job description

Location: Bracknell/ Hybrid working

Working Hours: Full time, 36 hours per week

Contract Type: 6-month FTC (1 Oct 2026 - 31st Mar 2027)

Salary: £29,903 per annum

About Us

We are the Chartered Institute of Building (CIOB), and we are at the heart of a management career in construction.

Job Title: Applications Officer

Location: Bracknell/ Hybrid working

Working Hours: Full time, 36 hours per week

Contract Type: 6-month FTC (1 Oct 2026 - 31st Mar 2027)

Salary: £29,903 per annum

About Us

We are the Chartered Institute of Building (CIOB), and we are at the heart of a management career in construction.

We are the world's largest and most influential professional body for construction management and leadership, and our members work worldwide in the development, conservation and improvement of the built environment. Perhaps most importantly, we are tasked with promoting good practice within our industry to improve quality of life for every one of us.

About The Role

We are looking for an Applications Advisor, to provide the delivery of a high level of customer service to members and potential members applying for the chartered and technical membership.

Key Responsibilities will include:

• Co-ordinating an end-to-end professional review process, ensuring that an excellent level of customer service, support and guidance is always provided to our members, assessors and verifiers.
• Acting as a key point of contact for professional and technical review queries, you will provide support and advice where necessary on the criteria for professional review and individual members' readiness to commence the process.
• Liaising with regional and international colleagues to ensure consistent advice is provided; you will follow up enquiries and expressions of interest to encourage professional review applications and attend events and workshops to promote CIOB membership.
• Acting as a designated point of contact for assigned applicants; overseeing their application from beginning to end and ensuring a consistent, high-quality experience is delivered throughout.
• Reviewing applications against set criteria and advise potential members of any necessary changes to be made to their submission.

About You

The ideal candidate will have the following skills and experience:

• Be confident, well-mannered and can deal with members and potential members at varying levels of seniority in person, in writing and over the phone.
• Be an organised individual who can work to targets and deadlines in what can sometimes be a pressurised environment.
• Have excellent written and verbal communication skills, attention to detail and the ability to analyse written reports and applications.
• Have strong administration and IT skills, and some experience of working with a CRM.
• Previous experience of working in a membership environment would be of distinct advantage, however this is not essential.

Why Work For Us?

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here's what you can expect:

• A Competitive Salary
• Generous Benefits Package:
  • 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
  • Private pension scheme with employer contributions and free pension advice.
  • Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
  • Enhanced family-friendly policies and life assurance.
  • Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
• Development Opportunities: Learning and development tailored to your career growth.
• Inclusive Environment: We're a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition: We are proud to say that we hold a Gold Investors in People Award - which we really hope will show you our commitment to you as an employer.

Please note that we may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.