Membership Applications Specialist

The Chartered Institute of Building (CIOB); Bracknell; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days holiday (rising to 29)

Birthday day off

Christmas closure

Private pension scheme with employer'"

Private medical insurance with Online/

Health Cash Plan

Enhanced family-friendly policies

Life assurance

Employee Assistance Programme

Mental health first aiders

Learning and development opportunities

Inclusive environment

Gold Investors in People

Job summary

The Chartered Institute of Building (CIOB) in Bracknell offers a 6-month FTC role as Applications Officer. You will deliver high-level customer service to members and applicants applying for chartered and technical membership.

You will coordinate end-to-end professional reviews, advise on criteria, and ensure a consistent, high-quality experience throughout the process. The role requires strong communication, organisational skills, CRM experience, and the ability to work to targets in a busy

Qualifications

• Be confident, well-mannered and can deal with members and potential members at varying levels of seniority in person, in writing and over the phone.
• Be an organised individual who can work to targets and deadlines in what can sometimes be a pressurised environment.
• Have excellent written and verbal communication skills, attention to detail and the ability to analyse written reports and applications.
• Have strong administration and IT skills, and some experience of working with a CRM.
• Previous experience of working in a membership environment would be of distinct advantage, however this is not essential.

Responsibilities

• Co-ordinate an end-to-end professional review process, ensuring excellent customer service and guidance for members, assessors and verifiers.
• Act as a key contact for professional and technical review queries and advise on criteria and readiness to commence the process.
• Liaise with regional and international colleagues to ensure consistent advice and promote CIOB membership.
• Oversee assigned applicants from start to finish to deliver a consistent, high-quality experience.
• Review applications against criteria and advise on necessary changes to submissions.

Skills

Customer service

Organised

Communication skills

CRM experience

Administration and IT skills

Membership environment experience

Job description

The Chartered Institute of Building (CIOB) in Bracknell offers a 6-month FTC role as Applications Officer. You will deliver high-level customer service to members and applicants applying for chartered and technical membership.

You will coordinate end-to-end professional reviews, advise on criteria, and ensure a consistent, high-quality experience throughout the process. The role requires strong communication, organisational skills, CRM experience, and the ability to work to targets in a busy