Applications Advisor

Arden University; Birmingham; Remote; GBP 27,000 - 29,000; Full time

Job summary

Arden University is looking for a passionate Applications Advisor to join its Corporate Learning team, focusing on onboarding apprentices. This role combines precision and a people-first approach, ensuring a seamless enrollment experience. The ideal candidate will possess strong organizational skills, a commitment to quality, and experience in customer service or administrative roles.

Benefits

30 days holiday + bank holidays

Generous pension plan starting at 7%

Private Medical Insurance

Study Arden courses for free

Access to Perkbox benefits

Golden Ticket for a free Arden education

Qualifications

• Required GCSEs or equivalent in English and Maths.
• Experience in administrative or customer service roles, ideally in education or apprenticeships.
• Familiarity with learner management systems or CRMs.

Responsibilities

• Guiding new apprentices through onboarding and enrollment processes.
• Assessing eligibility for apprenticeship programs while ensuring compliance.
• Providing exceptional service and support to new learners.

Skills

Organisational skills

Attention to detail

Customer service

Education

GCSEs in English and Maths

NVQ Level 2 or 3 in Business Administration, Customer Service

Tools

Learner management systems

CRMs

Job description

Salary: £27,500 - £29,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Team Leader

Department: Corporate Learning

Click here to read the full job description and view our excellent benefits here

This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office.

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Corporate Learning – Apprenticeships Team

Our Apprenticeship Team is delivering flexible, high-quality learning experiences to a growing number of learners and employer partners. We support apprentices in gaining the essential employability skills and real-world knowledge they need to succeed, backed by degree-level education and industry-recognised qualifications.

As part of this fast-growing team, the Applications Advisor plays a vital role in welcoming new apprentices and guiding them through the onboarding and enrolment process. With learner numbers on the rise, you’ll ensure each apprentice is accurately assessed for eligibility and fully supported as they begin their journey—while maintaining compliance with all relevant funding and regulatory requirements. This role is a unique opportunity to make a meaningful impact by combining precision, people skills, and a commitment to delivering exceptional service.

About the Role - Applications Advisor

As an Applications Advisor, you will play a pivotal role in welcoming apprentices to their chosen pathway and setting them up for success.

Your mission will be to ensure learners are seamlessly and efficiently enrolled onto their apprenticeship programmes, accurately assessing their eligibility while upholding all relevant apprenticeship funding and regulatory standards.

This is an exciting opportunity to combine your attention to detail, commitment to quality, and people first approach to make a meaningful impact on learners’ journeys. If you thrive in a fast-paced environment and love delivering exceptional service, this role is perfect for you!

About You:

“We are looking for a highly organised and proactive Applications Advisor with the following experience:

Essential requirements:

• GCSEs or equivalent in English and Maths (required).
• Proven experience in an administrative or customer servicerole, ideally within education, apprenticeships, or a training environment.
• Strong organisational skills and attention to detail.
• Familiarity with learner management systems, CRMs, or similar platforms.
• Knowledge of apprenticeship standards, and funding requirements (or a willingness to learn).

Desirable requirements:

• NVQ Level 2 or 3 in Business Administration, Customer Service, or a related field

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, otherexcellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness,reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Wednesday 9 of July

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer tothe guidancehere.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.