Open application - Sales Advisor

Richemont; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Watchfinder is seeking Sales Advisors in Birmingham to deliver extraordinary customer service in luxury retail. The role involves engaging clients and showcasing outstanding interpersonal skills, all while adhering to high sales goals within a dynamic team environment. With a commitment to personal growth and a family-oriented culture, this position offers an exciting opportunity for those passionate about the pre-owned watch market.

Benefits

Private healthcare and dental

32 days holiday including Bank Holidays

Increasing annual leave holiday scheme

Qualifications

• Sales driven with experience in a target-led environment.
• Outstanding customer service skills to ensure the best experience.
• Strong communication skills for handling customer queries.

Responsibilities

• Welcome guests and ensure exceptional customer experience.
• Maintain client contact through strong clienteling skills.
• Manage appointments and inquiries effectively.

Skills

Customer Service

Sales

Clienteling

Communication

Problem-Solving

Job description

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Open application - Sales Advisor, Birmingham

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Client:

Watchfinder

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fae50b3fd950

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

What is an open application role?

Even if we have no vacancies in this area, we are still very interested in your profile. By registering for our open application, we have the opportunity to contact you directly about new or future Sales Advisor vacancies that arise here at Watchfinder.

What do our Sales Advisors do at Watchfinder?

As a Sales Advisor you will be an ambassador for the company, you will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling and ultimately ensuring an exceptional customer experience is delivered.

At Watchfinder we know that not everyone has previous watch experience or product/brand knowledge. We look for passionate individuals who have a genuine interest in the industry, and who are keen to step into the pre-owned watch market selling multiple brands of luxury timepieces! We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!

Working for Watchfinder, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team.

This is a varied role which includes high end sales assistance, welcoming walk-ins, clienteling, managing appointments and an overflow of online enquiries, chasing leads and all-round sales administration.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.

You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being connected, curious, innovative, inclusive, and excellent!

Roles and Responsibilities

• Passionate about luxury retail and delivering an exceptional service to customers
• Strong clienteling skills in order to ensure client contact is maintained
• Results driven with experience working in a target driven sales environment (KPI’s)
• Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to take in technical information with a willingness to learn about our products
• Excellent problem-solving skills
• Highly organised with the ability to prioritise own workload
• The consummate team player who will put team success ahead of personal gain

About you…

• Sales driven with experience working in a target led environment
• Outstanding customer service skills ensuring that customer receive the best experience possible
• Highly organised with the ability to manage and prioritise your own workload
• Strong communication skills, ideally with experience in handling customer queries in person and by phone/email
• The ability to work both independently and as part of a team
• Some experience in negotiation would be advantageous, however this is a skill that can be trained with the right attitude
• A positive ‘can do’ approach and a willingness to learn

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down!

To be part of this exciting journey, apply now!

Our Benefits & Incentives

As well as a competitive salary and commission structure we also offer a great benefits package:

• Private healthcare and dental
• 32 days holiday including Bank Holidays
• Holiday scheme – Increasing annual leave