Application Technical Support Engineer

Bright; Belfast City District; Presencial; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

Bright builds software that helps accountants and businesses in the UK and Ireland work smarter. We seek an Application Technical Support Engineer to bridge Engineering and Customer Success, debugging issues, querying data with SQL, and building internal tooling.

You will work in a fast-paced environment around AI-enabled improvements. The role sits in the Development department in Belfast and involves collaborating with teams to maintain robust customer experiences and reliable software

Formación

• Two+ years in technical or application support roles.
• Strong SQL ability to write and interpret queries.
• Excellent troubleshooting and problem-solving skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Right to live and work in the UK.
• Interest in AI tools to improve workflows.

Responsabilidades

• Act as primary technical contact for Customer Success; translate between customers and engineering.
• Debug, replicate issues and identify root causes; build reports with SQL.
• Create and maintain internal tooling (Retool) for workflows.
• Support integrations across Vitally, Zapier, and Sentry; improve testing processes.
• Explore embedding AI tools to streamline support activities.

Conocimientos

SQL

Troubleshooting

Communication

AI tools

UK work rights

Educación

Degree in Computer Science or related field

Herramientas

Retool

Vitally

Zapier

Sentry

PostgreSQL

Descripción del empleo

About Bright Software Group

At Bright, we are powering the digital practice of tomorrow – today.

Department:

Development

Employment Type:

Full Time

Location:

Belfast

Description

About Bright Software Group At Bright, we are powering the digital practice of tomorrow – today. We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly. We believe understanding is the difference between working and winning.

The Role

This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing falls between the cracks. It suits someone who enjoys variety and is comfortable moving between technical investigation and non-technical conversation. You will thrive in this role if you have solid SQL experience, strong problem-solving instincts, and you are energised by a fast-paced environment where no two days look the same.

What You'll Do

Technical Support & Investigation

• Act as the primary technical point of contact for Customer Success, translating between customer-facing and engineering teams
• Debug and replicate customer-reported issues to identify root causes
• Write SQL statements to pull data and build reports for internal and customer use
• Document known issues, fixes, and workarounds for the wider team, maintaining thorough and accurate records throughout

Tooling & Integrations

• Build and maintain internal tools (currently Retool) to support Customer Success workflows
• Support integrations across platforms including Vitally, Zapier, and Sentry
• Contribute to improving testing processes to catch issues earlier in the cycle
• Manage multiple tasks in parallel, prioritising effectively and delivering on time

AI & Continuous Improvement

• Explore and embed AI tools into day-to-day support workflows, making better use of data and working more efficiently
• Stay informed on emerging technologies and share insights with the team on where tools could streamline routine workflows

What We're Looking For

Essential

• At least two years of professional experience in a technical support, application support, or comparable hybrid technical role
• Confident in SQL – able to write and interpret queries independently
• Strong troubleshooting and problem-solving skills; comfortable working through ambiguity
• Able to communicate technical concepts clearly to non-technical stakeholders
• Right to live and work in the UK
• Comfortable working alongside AI tools; curious about how technology can make you better at your job

Desirable

• Experience with PostgreSQL
• Familiarity with Retool or similar low-code internal tooling platforms
• Experience with integration or monitoring tools such as Vitally, Zapier, or Sentry
• Python scripting or automation experience
• Degree in Computer Science, Software Engineering, or a related field

Working At Bright

Bright builds software that genuinely makes people’s working lives easier. We’re proud of what we do and that purpose shapes how we work together internally. But honestly, the first thing people mention is the culture. It’s collaborative, it’s human, and we’ve managed to keep that as we’ve grown. People are genuinely looked after here and that’s not just something we say. Bright is where curious people thrive. You get real autonomy to learn, grow, and make an impact. And right now, is a genuinely exciting time to join. We are growing fast, investing heavily in AI, and that creates real opportunity for the business and for the people in it.