Application Support Team Lead | CAFM & Data Excellence

Jones Lang LaSalle Incorporated; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Application Support Team Lead in Birmingham to lead the local Application Support Team, drive performance, and ensure delivery of CAFM and critical software. The role focuses on coaching, 1-2-1s, incident management and training to maintain service quality.

You will coordinate with the Applications Support Manager, oversee releases, and ensure data accuracy while developing team capability and sustaining high customer satisfaction.

Qualifications

• Management experience leading application support teams.
• Proven ability to coach, review performance and develop team members.
• Strong communication and stakeholder management skills.
• Analytical problem-solving and data-driven decision making.
• Ability to prioritise multiple work packages and meet SLAs.
• SQL knowledge for data-related tasks.

Responsibilities

• Lead day-to-day operations of the Application Support Team.
• Coach 1-2-1s, manage performance and development plans.
• Oversee support tickets, SLA adherence and incident handling.
• Coordinate releases and data/configuration changes.
• Drive continuous improvement of the software portfolio and data standards.
• Mentor cross-skilled team members and manage rota planning.

Skills

Leadership

Coaching

Communication

Problem-solving

Prioritisation

SQL

Tools

ServiceNow

CAFM platforms

Job description

Jones Lang LaSalle Incorporated is seeking an Application Support Team Lead in Birmingham to lead the local Application Support Team, drive performance, and ensure delivery of CAFM and critical software. The role focuses on coaching, 1-2-1s, incident management and training to maintain service quality.

You will coordinate with the Applications Support Manager, oversee releases, and ensure data accuracy while developing team capability and sustaining high customer satisfaction.