Lead Application Support Analyst (CAFM & Data)

Jones Lang LaSalle Incorporated; Highgate; On-site; GBP 60,000 - 80,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Application Support Team Leader to manage day-to-day operations of the local Application Support Team, including coaching, 1-2-1s, performance management and local training. The role ensures delivery and optimisation of CAFM and other critical applications, while coordinating changes with the broader Application Support function.

You will mentor colleagues, drive continuous improvement, manage incident and release processes, and ensure service

Qualifications

• Proven leadership and people-management experience.
• Experience coaching and performing 1-2-1s with direct reports.
• Strong communication and collaboration skills across teams.

Responsibilities

• Lead and mentor the Application Support Team at local level.
• Oversee ticket handling, SLA adherence and escalation.
• Support CAFM and other business-critical applications from a data perspective.

Skills

Leadership

Coaching

Communication

Conflict resolution

Project management

Prioritisation

SQL

ServiceNow

Data analysis

Tools

CAFM platforms

MRI Concept/Evolution

Corrigo

Job description

Jones Lang LaSalle Incorporated is seeking an Application Support Team Leader to manage day-to-day operations of the local Application Support Team, including coaching, 1-2-1s, performance management and local training. The role ensures delivery and optimisation of CAFM and other critical applications, while coordinating changes with the broader Application Support function.

You will mentor colleagues, drive continuous improvement, manage incident and release processes, and ensure service