Application Support Lead

Paladone; Shoreham-by-Sea; Hybrid; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Hybrid working

25 days holiday

Wellbeing days

Birthday half-day

Staff discount 35%

Zusammenfassung

Paladone is seeking an ERP Systems Specialist to own and optimise Microsoft Dynamics Business Central (Navision). You will support, configure, and integrate the core ERP alongside other business applications, collaborating with Finance, Supply Chain and Operations to drive efficiency.

You will manage security, upgrades and testing, while delivering projects on time and ensuring business alignment. The role suits someone hands-on with a proactive improvement mindset.

Qualifikationen

• Hands-on experience with Microsoft Dynamics Business Central and/or Microsoft Navision.
• Experience supporting ERP systems within a commercial environment.
• Strong understanding of Finance, Supply Chain, Operations and Logistics processes.
• Experience delivering ERP projects, upgrades, integrations or enhancements.
• Ability to analyse complex business requirements and develop effective solutions.
• Excellent stakeholder management and communication skills.
• Knowledge of SQL, Power BI and APIs would be advantageous.

Aufgaben

• Act as the primary SME and technical owner for Microsoft Dynamics Business Central (Navision).
• Manage day-to-day administration, support and performance of the ERP system.
• Troubleshoot complex system issues and identify long-term solutions.
• Maintain system integrity, performance, security and reliability.
• Manage user access, security roles and permissions.
• Ensure business-critical processes are supported by the ERP platform.
• Work with users to resolve application, process and data-related issues.
• Lead ERP enhancements, upgrades and optimisation initiatives.
• Identify opportunities to automate manual processes and improve efficiency.
• Configure and optimise Business Central functionality for business needs.
• Support testing, deployment and user adoption of new functionality.
• Maintain system documentation and support procedures.

Kenntnisse

Microsoft Dynamics 365 BusinessCentral

Navision

ERP systems experience

Stakeholder management

Problem solving

Troubleshooting

Analytical thinking

Tools

SQL

Power BI

APIs

Jobbeschreibung

Location: Shoreham-by-Sea (Hybrid/Flexible)

Department: IT

Join an Award-Winning Global Business

Would you like to join a fast-growing global business with over 200 employees and a portfolio of world-renowned brands?

We're looking for an experienced ERP Systems Specialist to take ownership of our Microsoft Navision / Business Central platform and help drive the future of our business systems landscape.

This is a hands-on technical role for a Navision / Business Central expert with proven experience supporting, administering, configuring, improving and integrating the core system.

This is a hands-on applications role, requiring strong experience supporting, administering and improving business-critical systems. Experience with Microsoft Dynamics NAV/Business Central remains particularly important, alongside the ability to support and develop a broader business applications landscape.

The opportunity:

Reporting to the Head of IT, you will be the primary technical owner and subject matter expert for Microsoft Dynamics Business Central (Navision).

You will be responsible for ensuring the platform remains reliable, efficient and aligned to business needs through effective support, configuration, continuous improvement and project delivery.

Working closely with Finance, Supply Chain, Operations and Commercial teams, you will help optimise processes, improve system performance and deliver future enhancements and integrations.

Approximately 80% of your role will focus on Business Central/Navision, with the remaining 20% supporting the wider applications environment alongside the Systems Application Manager.

This position would suit someone currently working as:

• Business Central Specialist
• Dynamics 365 Business Central Administrator
• ERP Functional Consultant

What are key duties of the role?

ERP Ownership & Support

• Act as the primary SME and technical owner for Microsoft Dynamics Business Central (Navision).
• Manage the day-to-day administration, support and performance of the ERP system.
• Troubleshoot complex system issues and identify sustainable long-term solutions.
• Maintain system integrity, performance, security and reliability.
• Manage user access, security roles and permissions.
• Ensure business-critical processes are effectively supported by the ERP platform.
• Work with users to resolve application, process and data-related issues.
• Lead the delivery of ERP enhancements, upgrades and optimisation initiatives.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Configure and optimise Business Central functionality in line with business requirements.
• Support testing, deployment and user adoption of new functionality.
• Maintain system documentation, support procedures and configuration standards.

Integrations & Technical Solutions

• Support and enhance integrations between Business Central and other business applications.
• Work with third-party vendors and technical partners to deliver solutions.
• Assist with data analysis, reporting and process improvement initiatives.
• Support system architecture decisions and future technology investments.
• Collaborate with internal and external teams on ERP-related developments.

Project Delivery

• Manage ERP-related projects from initiation through to implementation.
• Coordinate with software vendors, consultants and development partners.
• Deliver projects on time, within scope and aligned to business objectives.
• Ensure successful testing, deployment and transition into business-as-usual support.

Stakeholder Engagement

• Build strong relationships across Finance, Supply Chain, Operations and Commercial teams.
• Provide expert guidance on ERP best practice and system capabilities.
• Deliver user training and support where required.
• Act as a trusted technical advisor for Business Central related initiatives.

What we need you to bring to the team:

• Strong hands-on experience with Microsoft Dynamics Business Central and/or Microsoft Navision.
• Experience supporting and improving ERP systems within a commercial environment.
• Strong understanding of business processes across Finance, Supply Chain, Operations and Logistics.
• Experience delivering ERP projects, upgrades, integrations or system enhancements.
• Ability to analyse complex business requirements and develop effective solutions.
• Excellent stakeholder management and communication skills.
• Strong analytical, troubleshooting and problem-solving abilities.
• Experience working with third-party software providers and technical partners.
• Knowledge of SQL, Power BI, APIs or integrations would be advantageous.
• A proactive and continuous improvement mindset.

Who are Paladone & WeCool?

Paladone is an award-winning global wholesale giftware company, creating innovative products that put a smile on customers' faces around the world. Alongside our own branded ranges, we work with some of the world's biggest entertainment and gaming licences, including Disney, Harry Potter, Marvel and DC Comics.

As part of Paladone Group Holdings, WeCool Toys designs, manufactures and distributes toys, compounds and craft products globally, playing a significant role in our international growth strategy.

Recently recognised as both Employer of the Year and International Business of the Year, we continue to invest heavily in our people, technology and future growth.

What we will offer in return:

• We’re committed to supporting your life both inside and outside of work. You’ll enjoy flexible hours, hybrid working, 25 days’ holiday (plus bank holidays), additional wellbeing days, a Christmas closure and even a shorter day on your birthday.
• Our culture is friendly and community-focused, with a Social Committee, fully funded events, team socials and activities that bring people together.
• Your health and wellbeing matter to us, so we provide paid medical appointment time, free eye tests and flu vaccinations, wellbeing resources, Mental Health First Aiders and Cycle to Work options.
• We also support your financial wellbeing through a 35% staff discount on Paladone & WeCool products, retail savings, tech and furniture schemes, discounted legal services, access to financial advisers and an NHS Top-Up plan.
• We recognise and reward your contribution with annual pay reviews, bonuses, long service awards, peer recognition and a refer‑a‑friend scheme.
• With tailored development plans, funded training, professional qualifications, ILM leadership programmes and access to Litmos and LinkedIn Learning, you’ll have everything you need to grow your career with an award-winning employer.

Please note:

Hands-on experience with Microsoft Dynamics Business Central and/or Microsoft Navision is an important requirement for this role. However, we are also keen to hear from candidates who bring broader business applications experience and can demonstrate the ability to support, improve and take ownership of a wider applications environment.