Microsoft 365 Support Engineer

Adria Solutions Ltd.; Wilmslow; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Medical insurance

Life assurance

Manchester office

Job summary

Adria Solutions Ltd. is seeking a Microsoft 365 Support Engineer to join our team in the UK. The role focuses on providing expert-level support across Microsoft 365 services, with emphasis on Entra ID, SharePoint, and PowerShell scripting.

The ideal candidate combines a strong technical background with excellent client-facing communication and ownership throughout processes. Key responsibilities include onboarding and implementing client environments, assisting with onboarding issues, and

Qualifications

• Advanced SharePoint configuration and permissions
• Experience with Entra ID access management
• PowerShell scripting and automation

Responsibilities

• Onboard clients and implement MS 365 setup including user accounts and SharePoint configurations.
• Provide 1st/2nd line technical support and automate repetitive tasks to improve efficiency.
• Document tenancy configurations and update internal knowledge bases.

Skills

PowerShell

SharePoint

Entra ID

Troubleshooting

Tools

PowerShell

SharePoint

Entra ID

Job description

Microsoft 365 Support Engineer

Weareseekingahighlyorganisedanddetail-orientedMicrosoft365SupportEngineertojoinourteam.Thisrolefocusesonprovidingexpert-levelsupportacrossMicrosoft365services—particularlyEntraID,SharePoint,andPowerShellscripting.

The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.

Key Responsibilities

1. Customer Onboarding & Implementation

• Support initial setup of client environments, including user accounts and SharePoint configurations.
• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
• Liaise between clients and development teams to escal and resolve technical matters.
• Provide best practice advice on Microsoft 365 tenancy setup.
• Assist with data imports into SharePoint and resolve migration issues.
• Execute PowerShell scripts for automation and bulk changes.

2. Technical Support & Automation

• Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
• Collaborate with support teams to resolve complex technical issues.
• Automate repetitive tasks to improve team efficiency.

3. Documentation & Knowledge Management

• Maintain and update internal knowledge bases and troubleshooting guides.
• Document client tenancy configurations and technical implementation notes

Key Requirements

• Strong client service mindset with excellent attention to detail.
• Comfortable working independently and in collaborative teams.
• Able to prioritise and perform under pressure in fast-paced environments.
• Strong communicator – both written and verbal – with confidence in client meetings.
• Analytical mindset with excellent troubleshooting capabilities.

Essential Experience

• Microsoft SharePoint – Advanced understanding of configuration and permissions.
• Microsoft Entra ID – Experience with access and identity management.
• PowerShell – Proficient in scripting and automation tasks.

Desirable Knowledge

• Microsoft Exchange Online
• Microsoft Purview
• Microsoft Teams
• Microsoft Copilot

Benefits

• 25 days annual leave + public holidays + your birthday off
• Professional development opportunities
• Private medical and dental insurance
• Life assurance
• Central Manchester office (3 days office-based)

Microsoft 365 Support Engineer