Application Support Engineer (Insurance)

Eames Consulting; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a Senior Principal Consultant specializing in Infrastructure & Cloud for the Insurance & Financial Services sector. This role involves providing hands-on support for applications, troubleshooting issues, and ensuring efficient operations. Ideal candidates will have a strong background in insurance applications and excellent problem-solving skills. The position requires collaboration with development teams and oversight of application performance, making it crucial for ensuring smooth business operations.

Qualifications

• Prior Insurance domain knowledge is crucial.
• Experience with ITIL frameworks.
• Proven problem-solving skills.

Responsibilities

• Provide technical support for SaaS and COTS applications.
• Troubleshoot and resolve application issues quickly.
• Monitor system performance and health.

Skills

Problem Solving

Communication

ITIL

IT Service Management

Job description

Direct message the job poster from Eames Consulting

Senior Principal Consultant - Infrastructure & Cloud - Insurance & Financial Services

London – 2 to 3 days per week onsite.

We are seeking a skilled and motivated Application Support Engineer to provide interim hands-on support for several applications that are being transitioned from our sister company.

The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of insurance applications.

This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back-office teams such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams.

Responsibilities:

• Provide technical support for a wide range of SaaS and COTS applications
• Troubleshoot and resolve application issues reported by end users quickly. Using your knowledge and skills to help us resolve problems fast
• Collaborate with development teams and at vendors to identify and fix issues
• Oversee the day-to-day operations of various applications, ensuring they are running efficiently and effectively
• Monitor system performance and health, addressing potential issues proactively.
• Help define and document support processes
• Conduct training sessions and create user guides to help end users maximize the use of our products
• Perform audit and compliance requirements such as User Access Reviews for certain applications
• Lead the response to application-related incidents, ensuring timely resolution and minimal disruption to business operations

Knowledge, Skills and Experience:

• Proven problem-solving skills and a proactive approach to improving system performance
• Prior Insurance domain knowledge is crucial to this role
• Experience with ITIL frameworks.
• Deep knowledge of IT service management (ITSM) processes, including incident and problem management
• Proficiency in performance monitoring tools and techniques.
• Able to quickly understand business domains and assess genuine business value
• First class communication skills, with the ability to tailor your style to different audiences, both technical and non-technical

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Insurance, Insurance Agencies and Brokerages, and Financial Services

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