Application Support Engineer – FinTech & Cloud

TrinityBridge; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

TrinityBridge is seeking an IT Production Support Analyst to work closely with Private Client Fund Managers, Investment Support, Risk & Performance, Operations, Finance and compliance teams. You will triage and resolve issues in Iress/XPLAN, coordinate with third-party vendors and internal development teams, and monitor performance to maintain smooth operations.

You will analyse data flows, diagnose root causes, manage configurations, and implement patches and new features while maintaining

Qualifications

• Ability to think through and analyse data flows and to solve complex business and technology problems, thereby identifying the root cause of issues.
• Proactive, accountable and adaptable to changes.
• Growth mindset, especially in relation to learning new skills and technologies.
• Excellent problem-solving skills and the ability to work with data analysis tools such as Excel or SQL.
• High attention to detail, high level of accuracy with self-validation.
• Excellent time management skills and able to work to agreed deadlines.
• Ability to work in a dynamic, collaborative environment as both a team player, as well as managing a personal work portfolio of incidents and problems.
• Excellent verbal and written communication skills.

Responsibilities

• Triage, investigation and resolving technical issues related to in-house and third-party applications, system integration, data feeds and data flows.
• Providing support to users, monitoring system performance, and ensuring the smooth operation of applications within the organisation.
• Actively use monitoring tools to identify potential issues and along with alerting tools, proactively take corrective actions.
• Manage system configurations within the applications, including scaling, resource allocations and deployment settings.
• Assist with the implementation of new features, updates and patches to cloud and on-premises applications, ensuring smooth transition and minimal disruption.
• Proactive and timely liaison with third-party supplier support teams

Skills

Data analysis

SQL

Excel

Problem-solving

Communication

Time management

Teamwork

Adaptability

Growth mindset

Attention to detail

Tools

Snowflake

XPLAN

MS Dynamics

Azure

Power BI

Power Platform

APIs

Job description

TrinityBridge is seeking an IT Production Support Analyst to work closely with Private Client Fund Managers, Investment Support, Risk & Performance, Operations, Finance and compliance teams. You will triage and resolve issues in Iress/XPLAN, coordinate with third-party vendors and internal development teams, and monitor performance to maintain smooth operations.

You will analyse data flows, diagnose root causes, manage configurations, and implement patches and new features while maintaining