IT Application Support Analyst

TrinityBridge; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

TrinityBridge is seeking an IT Production Support Analyst to work closely with Private Client Fund Managers, Investment Support, Risk & Performance, Operations, Finance and compliance teams. You will triage and resolve issues in Iress/XPLAN, coordinate with third-party vendors and internal development teams, and monitor performance to maintain smooth operations.

You will analyse data flows, diagnose root causes, manage configurations, and implement patches and new features while maintaining

Qualifications

• Ability to think through and analyse data flows and to solve complex business and technology problems, thereby identifying the root cause of issues.
• Proactive, accountable and adaptable to changes.
• Growth mindset, especially in relation to learning new skills and technologies.
• Excellent problem-solving skills and the ability to work with data analysis tools such as Excel or SQL.
• High attention to detail, high level of accuracy with self-validation.
• Excellent time management skills and able to work to agreed deadlines.
• Ability to work in a dynamic, collaborative environment as both a team player, as well as managing a personal work portfolio of incidents and problems.
• Excellent verbal and written communication skills.

Responsibilities

• Triage, investigation and resolving technical issues related to in-house and third-party applications, system integration, data feeds and data flows.
• Providing support to users, monitoring system performance, and ensuring the smooth operation of applications within the organisation.
• Actively use monitoring tools to identify potential issues and along with alerting tools, proactively take corrective actions.
• Manage system configurations within the applications, including scaling, resource allocations and deployment settings.
• Assist with the implementation of new features, updates and patches to cloud and on-premises applications, ensuring smooth transition and minimal disruption.
• Proactive and timely liaison with third-party supplier support teams

Skills

Data analysis

SQL

Excel

Problem-solving

Communication

Time management

Teamwork

Adaptability

Growth mindset

Attention to detail

Tools

Snowflake

XPLAN

MS Dynamics

Azure

Power BI

Power Platform

APIs

Job description

Job Description

Reporting to the IT Production Support Manager, this role will be working directly with Private Client Fund Managers, Investment Support team, Risk & Performance team, Operations, Finance, compliance and other business users to understand and resolve production issues and defects related to both internal and third-party systems. The team support, manage and own the configuration of the Iress/XPLAN applications.

Working directly with the third-party vendors and the business users on Support tickets and issues and following up for a timely resolution. Working directly with the IT development team on issues reported on internally developed applications.

Key responsibilities

• Triage, investigation and resolving technical issues related to in-house and third-party applications, system integration, data feeds and data flows.
• Providing support to users, monitoring system performance, and ensuring the smooth operation of applications within the organisation.
• Actively use monitoring tools to identify potential issues and along with alerting tools, proactively take corrective actions.
• Manage system configurations within the applications, including scaling, resource allocations and deployment settings.
• Assist with the implementation of new features, updates and patches to cloud and on-premises applications, ensuring smooth transition and minimal disruption.
• Proactive and timely liaison with third-party supplier support teams

Regulatory responsibilities | Compliance/T&C

• Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.

About you | Qualifications, skills and strengths

• Ability to think through and analyse data flows and to solve complex business and technology problems, thereby identifying the root cause of issues
• Proactive, accountable and adaptable to changes
• Growth mindset, especially in relation to learning new skills and technologies
• Excellent problem-solving skills and the ability to work with data analysis tools such as Excel or SQL.
• High attention to detail, high level of accuracy with self-validation
• Excellent time management skills and able to work to agreed deadlines.
• Ability to work in a dynamic, collaborative environment as both a team player, as well as managing a personal work portfolio of incidents and problems
• Excellent verbal and written communication skills.

Desirable Skills

• At least 5 years’ experience working within a Windows/SQL Server based environment, with proficient OS & SQL skills, including the ability to understand & write basic SQL queries.
• Experience working with Snowflake, either at support or administrative level, with the ability to diagnose and correct issues, as well as monitoring capacity, cost and performance metrics.
• XPLAN or MS Dynamics administration/configuration skills or similar previous experience of developing and troubleshooting configuration workflows (tasks/threads/templates/wizards).
• Experience working within a cloud-based environment with multiple service vendors/providers. Direct experience supporting and troubleshooting APIs and other integrations involved in a complex architecture, as well as escalating within vendor organisations to ensure successful resolutions.
• Background in Financial Services with at least 5 years live support experience.
• ITIL certification along with a high degree of competency working with incident, problem and change processes.
• Snowflake certification to Badge 3 level (or equivalent on-the-job based experience).
• Demonstrable experience in all or most of the following technologies – Windows Server; SQL Server; Azure; Snowflake; APIs; Power Platform; Power-Bi.
  

Company Overview

At TrinityBridge we are all connected by our mission to be leading UK Wealth Manager, growing trusted client relationships that last for generations.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive.

We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience.

We are committed to ensuring our recruitment process is accessible to everyone. We make adjustments for people who have a disability or long-term condition so, if you need a job description or application form in an alternative format, or would like to discuss the recruitment process with us, please get in touch at [e-mail].

Equal Opportunities

As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.