Application Support Engineer

JR United Kingdom; Liverpool; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in financial services is seeking an Application Support Engineer to ensure the smooth operation of their systems. The role involves troubleshooting, user support, and database management for a range of financial applications, requiring strong technical skills in C#.net, SQL, and AWS. This position offers a challenging opportunity to work in a collaborative environment and contribute to critical system operations.

Qualifications

• Hands-on experience in Application Support.
• Proficient in SQL for database management and query optimization.
• Experience with AWS for cloud management.

Responsibilities

• Monitor system health and troubleshoot issues.
• Apply patches and updates for security and stability.
• Assist users with technical issues related to financial systems.

Skills

Production/Application Support

Full Stack Support (C#.net, SQL, Angular)

Application Troubleshooting

Strong SQL Skills

AWS Services

Job description

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Insight Global is hiring an Application Support Engineer for a financial services client based in London. This is an Inside IR35 contract to hire and is onsite 2x a week in London.

Must Haves:

• Technical Skills:
• Hands on experience in Production/Application Support
• Full Stack Support experience - C#.net, SQL Development, Angular
• Proficiency for application troubleshooting and support.
• Strong SQL skills for database management and query optimization.
• Experience with AWS services for cloud management and deployment.

Daily Responsibilities

Morning Check-In:

• Review system health dashboards and logs to ensure all services are running smoothly.
• Address any overnight alerts or incidents reported by monitoring tools.
• Respond to and troubleshoot issues reported by users or automated monitoring systems.
• Perform root cause analysis and implement fixes to resolve incidents promptly.
• Document incidents and resolutions for future reference.

System Maintenance:

• Apply patches and updates to applications and databases to ensure security and stability.
• Monitor performance metrics and optimize system performance as needed.

User Support:

• Assist users with technical issues related to the financial systems.
• Provide guidance and training to users on system functionalities and best practices.
• Work closely with development teams to understand new features and changes.
• Coordinate with other IT teams to ensure seamless integration and operation of systems.

Database Management:

• Perform regular database maintenance tasks such as backups, indexing, and performance tuning.
• Write and optimize SQL queries to support application functionality and reporting needs.

AWS Management:

• Monitor and manage AWS resources, ensuring cost-effective and efficient use.
• Implement and maintain AWS security best practices.
• Participate in project meetings to provide insights from a support perspective.
• Assist in the deployment of new applications and features.

End-of-Day Review:

• Summarize daily activities and report any unresolved issues to the team.
• Plan for the next day's tasks and priorities.