Application Support Engineer

JR United Kingdom; England; Hybrid; GBP 34,000; Full time

Job summary

A leading specialist loan servicing company in the UK is seeking an Application Support Engineer to join their Uxbridge office. This role involves providing user support, managing tickets, and maintaining internal systems. Ideal candidates will possess strong SQL skills, excellent communication abilities, and a proactive attitude. Benefits include hybrid working, private medical insurance, and a salary of £33,750.

Benefits

Private Medical Insurance

Salary Sacrifice Pension matched up to 8%

Enhanced Maternity & Paternity

Wellbeing and Volunteering Days

Eye Care contribution

Payroll Giving

Life Assurance

Qualifications

• Proven experience in cash management and finance operations.
• Previous experience in a support role.
• Strong attention to detail and proactive approach.

Responsibilities

• Providing first line support for user issues related to mortgage application software.
• Managing internal and external support tickets.
• Maintaining and configuring internal systems as per user requirements.

Skills

SQL

Analytical skills

Organizational skills

Communication skills

Customer service

Job description

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Are you a skilled Application Support Engineer looking to rise to a new challenge?

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Application Support Engineer with proven experience in cash management and finance operations to join our team in our Uxbridge (UB8 1QQ) office.

You will be responsible for the BAU maintenance and user support of Pepper’s Internal Systems, working closely with the Development Team to deliver enhancements and new developments.

We are looking for someone with outstanding customer service who can support our employees with a range of duties.

As an Application Support Engineer, your responsibilities will include:

• Providing First Line support for all user issues relating to the mortgage application software, escalating to SMEs or developers as required
• Managing and closing out all internal and external support tickets
• Maintaining and configuring the internal systems in accordance with user and functional requirements - including maintaining base rates, setting up new products, and user access maintenance
• Working closely with the Change Team to understand requirements, and develop a deep understanding of current systems behaviour
• Updating the internal Project Management databases and any libraries pertaining to the origination system to store all documentation and ensure it accurately reflects the current state of the system
• Building and maintaining a good working relationship with the business stakeholders
• Authoring well-presented client and business-facing documentation
• Previous experience in a support role
• Strong SQL skills and experience
• Strong analytical and organisational skills
• Excellent written and spoken communication skills
• Proactive approach and positive attitude when dealing with stakeholders
• Self-starter with good attention to detail
• Salary £33,750
• After Induction Training, Hybrid Working is available.
• Private Medical Insurance
• Salary Sacrifice Pension matched up to 8%
• EAP
• Enhanced Maternity & Paternity
• Wellbeing and Volunteering Days
• Eye Care contribution
• Payroll Giving
• Life Assurance

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.