Application Support Engineer (m/f/d)

Harris UK & Ireland; Chippenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading software development company is seeking an Application Support Engineer to act as the first point of contact for customer issues. You will be responsible for troubleshooting and resolving technical queries, contributing to system improvements, and collaborating with internal teams to enhance service delivery. This role requires strong problem-solving skills, excellent communication, and a customer-focused mindset in a fast-paced team environment.

Qualifications

• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication skills, both written and verbal.
• Customer-focused with a professional approach to queries.

Responsibilities

• Provide first-line support to customers, resolving issues using SQL and internal tools.
• Collaborate with teams to investigate complex problems and support improvements.
• Maintain clear communication with customers throughout the support process.

Skills

Problem-solving

Communication

Customer-focused mindset

Adaptability

Education

Degree in IT or science-related subject

Tools

SQL

Microsoft Office

Cloud platforms (e.g., Microsoft Azure)

Job description

Join to apply for the Application Support Engineer (m/f/d) role at Harris UK & Ireland

1 day ago Be among the first 25 applicants

Join to apply for the Application Support Engineer (m/f/d) role at Harris UK & Ireland

We’re looking for an Application Support Engineer to be the first point of contact for customer issues, triaging, investigating, and helping to resolve them within agreed SLAs. You’ll also support wider improvement efforts, contribute to automation and monitoring projects, and help roll out our new conneQt platform. Following probation, you’ll join the Out of Hours support rota as part of the wider team.

Role Responsibilities

• Provide first-line support to customers by triaging, troubleshooting, and resolving issues using SQL, internal tools, and documented processes.
• Collaborate with internal teams to investigate complex problems, support platform improvements, and contribute to long-term solutions.
• Maintain clear, professional communication with customers throughout the issue lifecycle, managing expectations and keeping them informed.
• Help ensure system stability by monitoring performance, supporting upgrades and patches, and identifying opportunities for proactive improvement.
• Contribute to a positive team environment by sharing knowledge, supporting documentation efforts, and joining the Out-of-Hours support rota post-probation.

Who We’re Looking For

We're looking for someone with curiosity, enthusiasm, and a desire to learn. You don’t need to know everything from day one — what matters most is a positive, can-do attitude and a willingness to grow. You’ll be part of a supportive team where collaboration, reliability, and clear communication are key.

We embrace a set of values that guide how we work together — we aim to foster an environment of respect, integrity, and continuous improvement.

While formal qualifications such as a degree in an IT or science-related subject (or equivalent professional certifications) are helpful, relevant experience and the right mindset are just as valuable.

You must be eligible to work in the UK at the time of application.

Required Skills & Experience

• Strong problem-solving skills with the ability to analyse and troubleshoot technical issues.
• Excellent communication skills — both written and verbal.
• A customer-focused mindset and the ability to handle support queries professionally and empathetically.
• Comfortable working independently and as part of a team.
• A good working knowledge of Microsoft Office tools (Outlook, Excel, Word).
• Willingness to learn and adapt in a fast-moving environment.

While not essential, experience or familiarity with the following would be beneficial:

• SQL (Oracle, SQL Server, PostgreSQL) – for debugging and data querying.
• Cloud platforms such as Microsoft Azure.
• Networking fundamentals and web server knowledge.
• Previous experience with Patient Administration Systems (PAS) systems.
• Understanding of NHS or UK Government systems and standards.
• Experience working within a quality-assured environment or regulated industry.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Harris UK & Ireland by 2x

Get notified about new Application Support Engineer jobs in Chippenham, England, United Kingdom.

Greater Bristol Area, United Kingdom 1 week ago

City Of Bristol, England, United Kingdom 2 days ago

Technical Application Support Specialist

Bristol, England, United Kingdom 4 weeks ago

Filton, England, United Kingdom 3 days ago

Swindon, England, United Kingdom 1 week ago

Swindon, England, United Kingdom 4 weeks ago

Bristol, England, United Kingdom 3 weeks ago

Cambridge, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 2 days ago

Alderley, England, United Kingdom 2 weeks ago

Stonehouse, England, United Kingdom 2 weeks ago

UAS Development, Test and Assurance Engineer

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.