Application Support Engineer

TN United Kingdom; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative fintech start-up is seeking an Application Support Engineer to join their dynamic team in Cardiff. This role involves supporting multi-disciplinary teams in delivering world-class financial software and providing second-line support to customers. The ideal candidate will possess a logical mindset, excellent communication skills, and a passion for technology. With a focus on collaboration and high delivery standards, this position offers a unique opportunity to make a global impact in a rapidly growing industry. Join us and be part of a journey that values builders, makers, and doers!

Benefits

Discretionary bonus (up to 20%)

25 days annual leave plus bank holidays

1 day charity leave

Employee Assistance Program (EAP)

Pension scheme (Salary Sacrifice 3%/5%)

Salary sacrifice bike and electric car schemes

Qualifications

• Logical mindset and excellent communication skills.
• Ability to provide second-line support and resolve service desk issues.

Responsibilities

• Support multi-disciplinary teams in delivering financial software.
• Respond to service tickets and resolve customer issues.

Skills

Web/PC environments

Issue management systems (Jira)

Version control tools (Bitbucket)

SQL

Scripting language (PowerShell)

Tools

Jira

Bitbucket

Job description

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About LDMS

LDMS is a fintech software start-up, spinning out of a large multinational group focused on delivering credit and lending software to a global market that is projected to grow to $12 billion in the next 5 years.

As a spin-off from an established multinational, we have the history, existing customers, strong financial backing, a proven business model, and a solid revenue base. As a start-up, we possess the agility, skills, and autonomy to innovate quickly, invest in new technologies, and collaborate with top talent.

Our Journey

This is just the beginning. To achieve our goals, we need builders, makers, and doers who can help us maintain high delivery standards and minimize bureaucracy. We seek individuals eager to make a global impact, with work centered in Cardiff.

The Role

As an Application Support Engineer, you will join the Engineering team at LDMS, supporting multi-disciplinary teams in delivering and maintaining world-class financial software for our partners and clients. Reporting to the Lead Engineer, you’ll develop a thorough understanding of our business, systems, and products. Your primary focus will be supporting customers by responding to service tickets, understanding their needs, and resolving issues.

You should possess a logical mindset, excellent communication skills, and in-depth product knowledge to provide second-line support and assist in resolving service desk issues.

You will proactively support our Service Delivery team to ensure high-quality customer support.

Requirements

While specific skills are valuable, we also value aptitude and attitude. If you’re passionate about technology and believe you’re a good fit, even if you don’t meet every technical requirement, we encourage you to get in touch.

The essential skills for this role include:

1. Working knowledge of Web/PC environments
2. Experience with issue management systems (we use Jira)
3. Experience with version control tools (we use Bitbucket)
4. Understanding of SQL (any flavor), including:
5. Executing system procedures
6. Constructing ad hoc queries
7. Resolving data issues via SQL statements
8. Experience with a scripting language (preferably PowerShell)

Benefits include:

• Discretionary bonus (up to 20%)
• 25 days annual leave plus bank holidays
• 1 day charity leave
• Employee Assistance Program (EAP)
• Pension scheme (Salary Sacrifice 3%/5%)
• Salary sacrifice bike and electric car schemes