Application Support Engineer

TN United Kingdom; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated support team member to assist clients in installing and troubleshooting their software products. This role offers flexible working hours, a hybrid work arrangement, and the chance to collaborate closely with a talented development team. You will engage with pharmaceutical clients across the US and Europe, gaining valuable experience while contributing to the resolution of complex software issues. With a competitive salary range and additional benefits, this opportunity is perfect for those eager to grow in a supportive environment.

Benefits

25 days holiday

Company healthcare scheme

Flexible working hours

On call pay

Opportunity for travel

Qualifications

• Experience in software/application support and troubleshooting.
• Strong understanding of SQL databases and customer interaction.

Responsibilities

• Learn software product details and troubleshoot issues.
• Diagnose complex software problems and replicate faults.

Skills

Software and/or Application support experience

SQL database

Experience working with external customers

Troubleshooting experience

Job description

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There's a great opportunity to join the support team at an established company working on helping their clients in installing their product software and working through faults, collaborating with the development team.

You will be working in a team of 6, gaining knowledge of the software product. Clients are pharmaceutical companies based in the United States and Europe.

The role offers flexible working hours with core hours between 9am and 4pm, hybrid arrangement with 2 days in the Bristol office and 3 days working from home, additional on call pay and great opportunity for travel.

Essential skillset:

• Software and/or Application support experience
• SQL database
• Experience working with external customers
• Troubleshooting experience

What you'll be doing:

• Learning the details about the software product
• Trouble-shooting software problems on both customer sites and in-house test environments
• Diagnosis of complex software issues
• Replicate reported software faults and pass them to the development team
• Understand customer requirements and translate these into new feature request

What you'll get:

• £30-40k salary depending on experience
• 25 days holiday
• Company healthcare scheme

If you're interested, please apply with your CV and we can arrange an informal chat to discuss the role and benefits in full detail.