Application Support Analyst: Solutions

Marex Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Application Support professional to join their dynamic team in London. This role offers the opportunity to provide critical technical support for trading and back-office platforms, ensuring seamless operations for a diverse range of clients. You will collaborate closely with business users and technology teams, leveraging your skills in Windows, Linux, and various databases. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this position is perfect for you. Join a forward-thinking company that values innovation and teamwork, and take the next step in your career.

Qualifications

• Solid background in Windows and Linux/Unix OS with database knowledge.
• Experience in financial services and ability to work under pressure.

Responsibilities

• Provide support for trading and back-office platforms to clients.
• Manage incident requests and ensure high-quality service delivery.

Skills

Windows OS

Linux/Unix OS

SQL

PostgreSQL

MongoDB

Oracle

PowerShell

Python

ITIL

Fix Messaging protocol

Education

Bachelor's degree in relevant field

Tools

Market data systems

Trade capture systems

Settlement and clearing systems

Client applications

Job description

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

Responsibilities:

1. Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
2. Support business users offering second- and third-line support.
3. Knowledge of scripting language (PowerShell, Python…).
4. Manage new system analysis and implementation.
5. Provide incident management per ITIL standards.
6. Liaison between technology department and business groups to communicate system changes.
7. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
8. Ensure active tasks retain focus through workflow and prioritisation awareness.
9. Manage vendor system upgrades and implementation.
10. Manage exchange relationships and project manage mandatory upgrades.
11. Manage technical client on-boarding.
12. Complete exchange reporting and compliance audits.
13. Manage client technical requirements within Marex technology department.
14. Complete monthly transactional and volume reporting across all systems.

Skills and Experience:

1. Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle.
2. Must be able to work under demanding conditions with a calm demeanour.
3. Experience gained in a financial services background, ideally finance.
4. Ability to work as part of a team in an environment with changing expectations.
5. Proven ability to show a proactiveness in picking up issues and improving existing processes.
6. Process-driven and systematic mindset.
7. Experience with ITIL and change management processes.
8. Excellent documentation, communication, and organizational skills.
9. Ability to build strong relationships with Application Development teams and business sponsors.
10. General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC.
11. Experience in exchange and vendor management.
12. Knowledge of server-side infrastructure and admin tools.
13. Ability to work shifts patterns (if required).
14. Good to have knowledge of Fix Messaging protocol, including support experience.
15. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
16. Experience in technical onboarding of new APIs and systems.
17. Prior experience in a support role, liaising directly with clients in a technical capacity.
18. Desirable – Bachelor’s degree in any relevant field.
19. Excellent verbal and written communication skills.
20. A collaborative team player, approachable, self-efficient and influences a positive work environment.
21. Demonstrates curiosity.
22. Resilient in a challenging, fast-paced environment.
23. Excels at building relationships, networking and influencing others.
24. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

If you’re forging a career in this area and are looking for your next step, get in touch!