Application Support Analyst

Intec Select Limited; Maidenhead; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Intec Select Limited in Maidenhead seeks an Applications Support Analyst to support day-to-day operation of core business systems, providing Level 1 and Level 2 support while helping improve reporting and processes.

You will troubleshoot issues, support IT projects, contribute to system integrations and identify opportunities to automate workflows and improve operational efficiency.

Qualifications

• Experience in enterprise IT environments.
• Experience supporting business applications and databases.
• Knowledge of Microsoft 365 admin centers is a plus.

Responsibilities

• Provide Level 1 and Level 2 support across business applications, hardware, software and user accounts, escalating complex issues where required.
• Troubleshoot application, database, system and connectivity issues to maintain business continuity.
• Support user onboarding, account setup, application access and staff training.
• Assist with Microsoft 365, network infrastructure, software updates, backups and IT security.
• Support relational databases, SQL queries, Power BI reporting and operational dashboards.
• Analyse business processes, identify bottlenecks and recommend improvements to reduce manual tasks.
• Support systems integration, automation and the ongoing development of the organisation’s digital infrastructure.

Skills

Troubleshooting

User support

Project delivery

Process improvement

Attention to detail

Incident management

Tools

Windows

macOS

Microsoft 365

Azure

Microsoft Entra ID

SharePoint

Exchange Online

SQL

Power BI

Job description

Applications Support Analyst | £47.5K | Hybrid Working | 4 days in Maidenhead

Overview:

An excellent opportunity has arisen for an Information Systems & Applications Support Analyst to join an established organisation in Maidenhead. The successful candidate will support the day-to-day operation of core business systems and applications, providing Level 1 and Level 2 technical support while helping improve systems, reporting and business processes.

Working closely with internal teams and third-party providers, you will troubleshoot technical issues, support IT projects, contribute to system integrations and identify opportunities to automate workflows and improve operational efficiency.

Role & Responsibilities:

• Provide Level 1 and Level 2 support across business applications, hardware, software and user accounts, escalating complex issues where required.
• Troubleshoot application, database, system and connectivity issues to maintain business continuity.
• Support user onboarding, account setup, application access and staff training.
• Assist with Microsoft 365, network infrastructure, software updates, backups and IT security.
• Support relational databases, SQL queries, Power BI reporting and operational dashboards.
• Analyse business processes, identify bottlenecks and recommend improvements to reduce manual tasks.
• Support systems integration, automation and the ongoing development of the organisation’s digital infrastructure.
• Contribute to IT projects, including requirements gathering, testing, implementation and post-launch support.

Skills & Experience

• Good working knowledge of IT hardware, software and networking.
• Experience or practical knowledge of Windows, macOS, Microsoft 365 and business applications.
• Database knowledge and skills in SQL and/or Power BI.
• Strong troubleshooting, problem-solving and attention to detail.
• Ability to support users, investigate incidents and elevate complex technical issues appropriately.
• Project delivery and management skills, with an interest in systems and process improvements.
• Basic administration experience with Azure, Microsoft Entra ID, SharePoint and Exchange Online.
• Experience with incident and problem management.
• Exposure to systems integration, automation or IT transformation projects.