Application Support Analyst

TEKsystems, Inc.; London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading technology firm is seeking an Application Support Analyst to provide vital support for front office applications and manage installations. The role entails not only solving technical issues but also developing enhancements and maintaining a knowledge base for supporting business users. Candidates should possess strong SQL skills and be familiar with Agile methodologies, ensuring effective problem-solving and communication within the team.

Qualifications

• Experience with application support for front office applications.
• Strong understanding of SQL and ability to apply complex JOINs.
• Knowledge of Agile methodologies and ability to work collaboratively.

Responsibilities

• Provide application support to business users and manage installations.
• Develop code fixes and participate in code review processes.
• Create and maintain a knowledge base for application support.

Skills

SQL

azure

databricks

data pipelines

python

incident management

ITIL processes

Application support

mysql

problem-solving

Job description

Description

We are seeking a knowledgeable Application Support Analyst to liaise with vendors, business users and product teams to perform installations, identify route cause and deliver fix\enhancements. The candidate would ideally also have knowledge in commodity trading and will be delivery focused. Knowledgeable in working with Agile (SCRUM) development and delivery teams is advantageous.

The ideal candidate disposes of:

Work as part of an application team providing application support to business users for front office developed applications and interfaces.

Develop a deep understanding and technical knowledge of business processes and applications to be supported. To use this knowledge in providing all levels of support.

Developing code fixes and minor enhancements to supported systems.

Participate in code review and release management process by acting as Support SME for applications that are under the domain of the Support Analyst.

Create and maintain App Support knowledge base by documenting and communicating issues and resolutions to agreed standards.

Provide users with “ad-hoc” reports, not available through application software, including management information, audit extracts, business as usual and project work as required.

Complete continuous improvement to identify and help promote development opportunities to streamline current business and / or IT processes.

To perform installations of new products and / or in-place upgrades of existing platforms.

To act as a SME and provide technical guidance to development teams writing programmatic tests of applications and services in the domain of the Support Analyst.

To perform or contribute to the regular reviews of platform licensing, user accounts, application roles and database access.

Skills:

Front office / Customer Facing application support.

Strong SQL skills with the better understanding of how to apply complex SQL JOINs to optimize the queries and adapt them for use across different SQL platforms like SQL Server, MySQL.

Problem-solving skills and the ability to develop innovative solutions to technical problems whilst working within the company’s governance framework.

Incident management skills leading & owning the issues from start to resolution leading to root cause analysis.

Problem management skills in regular checks & follow ups on defects & bug arising from incidents.

An adaptable attitude, with the ability to multi-task and respond quickly to changing priorities; able to prioritise work effectively and meet deadlines.

Interpersonal and communication skills (both verbal and written)

Confluence and Jira knowledge.

Implement Application related critical alerts and create a relevant response document.

Skills

• azure
• databricks
• data pipelines
• azure cloud api's
• sql
• python
• incident management
• ITIL processes
• mysql
• Application support

Job Title: Application Support Analyst

Location: London, UK

Rate/Salary: 65000.00 - 70000.00 GBP Yearly

Job Type: Permanent

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

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