Application Specialist - Client & Marketing (Salesforce) - 12 Month FTC

Arbuthnot Latham; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Arbuthnot Latham is seeking an Application Support role for a 12 Month Fixed Term Contract, acting as Maternity Cover. This role involves supporting the design and development of the platform, ensuring operational efficiency and resolving application issues. Ideal candidates will have experience with Salesforce and excellent communication skills, as well as the ability to manage priorities in a fast-paced environment.

Benefits

Competitive salary, pension & holiday allowance

BUPA Health cover

Discretionary bonus

Market leading maternity/paternity policies

Qualifications

• Experience working on integration of a Salesforce system, essential.
• Thorough understanding of Operating Systems.
• Full Software lifecycle knowledge including design and development.

Responsibilities

• Engage with the business to fix BAU issues on agreed SLA.
• Ensure health and availability of key systems.
• Work with 3rd parties to implement systems and changes.

Skills

Excellent communication skills

Ability to manage multiple conflicting priorities

Good investigative and diagnostic skills

Education

Degree or equivalent work experience

Tools

Salesforce

Pardot

nCino

MuleSoft

Bitbucket

Jenkins

Azure DevOps

Job description

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

This role is a 12 Month Fixed Term Contract, acting as Maternity Cover.

Job purpose

The key purpose of this role is to provide support and expertise on the design, development and enhancement and performing day to day production support activities of the relevant Platform, to assist the business increasing operational efficiency and reduce operational risks.

To be an escalation point for the Application Support Team. To fix application and system problems, or any incident that is disrupting the application service that business users depend on.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities:

• E ngage with the business and team to fix the BAU issues on agreed SLA
• Use technology appropriately and flexibly, taking into consideration the company’s strategy and security requirements.
• Adhere to the company’s standards and best practices, including, but not limited to, documentation, testing and peer review
• Ensure the health and availability of key systems, inside and outside of office hours
• Provide an escalation point to the Application Support Team
• Key design and development of the force.com environment
• Work with 3rd parties and software vendors to implement systems, upgrades and changes. Ensuring testing and validation
• Dealing with Stakeholders expectations and balancing workload priorities
• Fully understand the technical capabilities of all force.com systems with a view to advising how they could / should be utilised
• Create and maintain system documentation
• Ensure systems are sufficiently flexible to respond to business demand

Risk:

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

• The individuals are expected to work closely with all areas of the bank as well as third parties

Person Specification

Knowledge/ Experience/Skills:

• Experience working on integration of a Salesforce system, essential
• Experience configuring a Salesforce, Pardot, nCino
• Financial Services background desirable
• Broad knowledge of technologies across the IT landscape
• Ability to manage multiple conflicting priorities, adapting to changing business demands, whilst also being able to set expectations with internal customers
• Development of CRM reporting and Dashboards
• Diagnosis and resolution of data related errors
• Full Software lifecycle knowledge:
  • Requirements
  • Design
  • Development
  • Testing
  • Implementation
• Deployment and DevOps pipeline experience
• Thorough understanding of Operating Systems
• Ability to work alone and as part of a team
• Good investigative and diagnostic skills
• Good technical, business and service awareness (ITIL)
• Previous experience with MuleSoft beneficial
• Previous experience of Bitbucket, Jenkins, Azure DevOps beneficial

Communication Skills

• Excellent communication skills both written and verbal with colleagues, providers and senior management

Qualifications:

• Degree or equivalent work experience
• Problem Solving & Judgment
• Customer Focus
• Planning & Reviewing
• Performance Focus
• Expert Knowledge
• Communication & Confidence

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Agile working - (3 Days in London Office per week)
• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Discretionary bonus
• Market leading maternity/paternity and menopause policies

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us [e-mail]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.