Application Specialist

AllPoints Fibre Networks; Reading; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Wellbeing package

Private medical insurance (Bupa)

30 days annual leave

Job summary

AllPoints Fibre Networks in Reading is seeking an Application Specialist to support, maintain, and optimise critical business applications across cloud and on-prem environments. You will own the application lifecycle, work with IT, Cyber Security, vendors, and stakeholders to ensure reliable, secure, and compliant services that enable APFN's growth.

The role requires four+ years of experience, strong knowledge of Atlassian tools, API orchestration, identity management, and SLA-driven support.

Qualifications

• Four or more years' experience supporting business-critical applications within complex technology environments.
• Experience collaborating with multidisciplinary teams, developers, vendors, and business stakeholders.
• Experience with API orchestration and integration design.
• Strong understanding of application support, service management, and continuous improvement principles.
• Proven expertise as a subject matter expert for Atlassian tools, particularly Jira and Confluence.
• Ability to troubleshoot and resolve complex technical and application-related issues.
• Knowledge of user provisioning, identity management, and SSO/SAML technologies.
• Experience working in SLA-driven support and ticketing environments.
• Strong business analysis and requirements gathering skills.
• Excellent communication, stakeholder engagement, and problem-solving capabilities.

Responsibilities

• Manage and support critical business applications across cloud and on-premises environments.
• Collaborate with IT, stakeholders, and vendors to meet operational requirements.
• Oversee the application lifecycle from design to optimisation and maintenance.
• Configure, test, and implement software updates and enhancements.
• Lead continuous improvement initiatives to boost service delivery and performance.
• Monitor service performance and produce reports in line with ITIL standards.
• Maintain system and architecture documentation.
• Define acceptance criteria for development teams.
• Act as subject matter expert for Atlassian tools and advising on workflows.

Skills

Communication

Leadership

Organization

Solution mindset

Stakeholder engagement

Problem solving

Education

Bachelor's degree in IT/CS or equivalent

Tools

Jira

Confluence

Job description

The Application Specialist at AllPoints Fibre Networks will play a key role in supporting, maintaining, and optimising critical business applications across both cloud and on-premises environments. Working closely with IT colleagues, Cyber Security, vendors, and business stakeholders, you will ensure applications remain reliable, secure, compliant, and aligned with the evolving needs of the business. You'll take ownership of the application lifecycle, driving continuous improvement and helping deliver high-quality services that enable APFN's continued growth and success.

AllPoints Fibre is revolutionising connectivity across the UK.

As a cutting-edge full fibre network wholesaler, we simplify access to high-speed broadband through a powerful, API-driven platform that unifies major networks like Openreach, BT Wholesale, and CityFibre.

Our agile platform, aquila, empowers service providers with seamless automation, real-time visibility, and rapid scalability, making it an exciting environment for professionals who thrive on innovation, efficiency, and delivering smarter digital solutions.

What You Will Be Doing

• Managing and supporting critical business applications across cloud and on-premises environments.
• Working with IT teams, business stakeholders, and third-party vendors to ensure applications meet operational and business requirements.
• Overseeing the application lifecycle, including design, testing, deployment, optimisation, maintenance, and continual improvement.
• Configuring, testing, and implementing software updates and enhancements to improve functionality and user experience.
• Leading continuous improvement initiatives to strengthen service delivery and application performance.
• Monitoring service performance, producing service reports, and ensuring alignment with ITIL best practices and service standards.
• Maintaining comprehensive systems and architecture documentation.
• Developing acceptance criteria and ensuring requirements are clearly defined for development teams.
• Acting as a subject matter expert for Atlassian products, including Jira and Confluence, advising stakeholders on workflow design, project tracking, and collaboration best practices.
• Providing specialist application support and guidance to users across the business.
• Gathering and analysing business requirements and translating them into effective technical solutions.
• Supporting user provisioning, SSO/SAML integrations, and application access management.
• Coaching and mentoring junior team members, sharing knowledge and encouraging best practices.

About You

You are a technically capable and commercially aware application specialist who enjoys solving complex business and technology challenges. You are comfortable working across multiple platforms and technologies, developing strong relationships with stakeholders, and balancing operational support with service improvement initiatives.

You'll have a natural curiosity for understanding how systems work, a passion for delivering excellent service, and the ability to translate technical concepts into practical business outcomes. You thrive in collaborative environments and enjoy taking ownership of applications from implementation through to ongoing optimisation.

Essential Experience And Knowledge

• Four or more years' experience supporting business-critical applications within complex technology environments.
• Proven experience collaborating with multidisciplinary teams, developers, vendors, and business stakeholders.
• Experience with API orchestration and integration design.
• Strong understanding of application support, service management, and continuous improvement principles.
• Experience acting as a subject matter expert for Atlassian tools, particularly Jira and Confluence.
• Proven ability to troubleshoot and resolve complex technical and application-related issues.
• Knowledge of user provisioning, identity management, and SSO/SAML technologies.
• Experience working within SLA-driven support and ticketing environments.
• Strong business analysis and requirements gathering skills.
• Excellent communication, stakeholder engagement, and problem-solving capabilities.

Desirable Experience And Qualifications

• Atlassian certifications.
• ITIL certification.
• Bachelor's degree in IT, Computer Science, or equivalent professional experience.

Your Skills

Communication

• Excellent verbal and written communication skills.
• Strong active listening and stakeholder engagement abilities.
• Able to communicate technical concepts clearly to both technical and non-technical audiences.
• Comfortable providing and receiving constructive feedback.

Leadership

• Takes ownership and accountability for outcomes.
• Demonstrates initiative and a proactive approach to problem-solving.
• Supports colleagues through coaching, mentoring, and knowledge sharing.
• Positively contributes to team culture and cross-functional collaboration.

Organisation & Strategy

• Effectively prioritises workloads and manages competing demands.
• Delivers high-quality work within agreed timelines.
• Adapts quickly to changing priorities and business needs.
• Works strategically to align technology services with business objectives.

Solution Mindset

• Analyses issues methodically and identifies practical solutions.
• Continuously seeks opportunities to improve systems, processes, and services.
• Demonstrates resilience when faced with complex challenges.
• Learns from experience and embraces continuous professional development.

Relationships & Collaboration

• Builds strong working relationships across technical and business teams.
• Promotes an inclusive and respectful working environment.
• Works collaboratively to achieve shared objectives.
• Supports the success and development of colleagues and stakeholders.

The Benefits At APFN

At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living costs such as electricals and personal spending.

Our commitment to Diversity, Equity and Inclusion

• Fair pay and equal opportunities for all.
• Supporting underrepresented groups through our Women in Telecoms Network.
• Investing in future talent with our apprenticeship scheme and mentorship programmes.
• Ensuring every employee completes Equality, Diversity & Inclusion training.
• Creating a culture where every voice is heard and everyone has the opportunity to grow.

We welcome applicants from all backgrounds and experiences. If you're excited about this role but don't meet every single requirement, we still encourage you to apply. We'd love to hear from you.

About Us

At AllPoints Fibre Networks (APFN), we make access to the UK's full fibre rollout seamless, scalable, and seriously stress-free. We're a customer-first, future-ready network wholesaler, empowering our partners with a frictionless route to the largest full fibre footprint in the UK.

We're a team that values curiosity, ambition, and a get-things-done attitude. We're fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you're collaborating across teams, solving complex challenges, or celebrating success, you'll find an environment where you can flourish and make a real impact.

Next steps

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up an initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more detail.

If you require any reasonable adjustments during the interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.