Application Management Engineer Team Leader

Zilch; Greater London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative payment tech company is seeking a passionate Application Management Engineer Team Leader to drive customer satisfaction and team performance. In this dynamic role, you will lead a dedicated team, tackle technical challenges, and collaborate with engineering and product teams to enhance the customer journey. This is a unique opportunity to shape the future of application support in a rapidly growing fintech environment. Join a company that values your expertise and offers a supportive culture focused on professional growth and well-being.

Benefits

Income Protection

Share Options Scheme

5% back on in-app purchases

£200 for WFH Setup

Private Medical Insurance

Mental health support

Enhanced maternity pay

Enhanced paternity pay

Professional Qualifications

Hybrid Working

Qualifications

• Experience leading a team in application support.
• Strong technical skills in SQL and REST APIs.
• Ability to motivate and mentor team members.

Responsibilities

• Lead a sub-team of 6-8 people managing support goals.
• Assist in complex investigations and provide technical guidance.
• Work with stakeholders to align application management strategies.

Skills

SQL

REST API

Python scripting

Analytical skills

Agile methodology

Communication

Problem-solving

Tools

AWS

Redis

Memcached

Job description

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

About the role:

The Application Management Engineer Team Leader role focuses on leading our sub-teams of Application Support Engineers and Application Support Analysts. You will be leading 6-8 people on average in supporting the Core Zilch application. You will be working closely on all support aspects, including managing customer escalated ticket queues, executing data fixes and understanding processes and customer experience throughout the customer journey. This role also works closely with our internal Engineering and Product teams to help them troubleshoot, improve product delivery and provide feedback on our customer journey.

The successful candidate will have led a team in a similar role before. They will have a tenacious attitude to best practice, have great technical skills, especially with SQL and REST API. They must also have great interpersonal skills, be organised, know how to motivate, mentor and extract the best out of people, communicate efficiently and be passionate about caring for our Customers.

This is an exciting position within Application Management team that provides plenty of technical challenges but also gives opportunity to manage people and stakeholders whilst representing the ITAM team business wide.

Day-to-day responsibilities will include:

• Lead a sub-team of 6-8 people, manage their workload, set good standards and practices to achieve BAU support goals
• Assist in more complex investigations of issues, provide technical guidance and knowledge to your team
• Build tools for the team, execute complex fixes, document new processes
• Spot issue patterns and work with Engineering to identify defects, build and deploy fixes
• Work alongside the Data team in ensuring data consistency, promote awareness in data flows, and be a champion when it comes to data best practices
• Scripting and API work
• Apply best practices when working in SQL and REST APIs in a production environment
• Provide the Product team with feedback on Customer journeys, potential issues and discuss improvements
• Liaise with stakeholders, including developers, system administrators, and business units, to understand requirements and align application management strategies with organizational goals

What we’re looking for:

• An enthusiast who lives and breathes application and who is passionate about people, wants to get the most out of them, develop them and build them up
• An Engineer who is wholehearted about keeping our customers happy through providing best support and look to (directly and indirectly) improve our product offer to them
• Proven analytical skills and ability to problem solve
• SQL and/or Python scripting
• Experience supporting REST integrated systems
• Experience in working in an Agile environment, experience of development cycles and best practices
• Great attention to detail and understanding of risk
• Ability to stay calm under pressure and work to tight deadlines
• Excellent process understanding and awareness of Data best practices
• Proven experience of working in a team as well on their own
• Track record in leading a team, including dealing with difficult situations
• Clear verbal and written communication
• Experience supporting AWS systems
• Experience working for a fintech company
• Exposure to caching systems like Redis or Memcached

Benefits.
Compensation & Savings:

• Income Protection.
• Share Options Scheme.
• 5% back on in-app purchases.
• £200 for WFH Setup.
• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face).
• Prescribed medication.
• In-patient, day-patient and out-patient care.
• Mental health support.
• Physiotherapy.
• Advanced cancer cover.
• Employee Assistance Programme including:
  • Unlimited mental health sessions.
  • 24/7 remote GP & physiotherapy.
  • 24/7 helpline for emotional & practical support.
• Savings & discounts on everyday shopping.
• 1:1 personalised well-being consultations.

Family Friendly Policies:

• Enhanced maternity pay.
• Enhanced paternity pay.
• Enhanced adoption pay.
• Enhanced shared parental leave.

Learning & Development:

• Professional Qualifications.
• Professional Memberships.
• Learning Suite for e-courses.
• Internal Training Programmes.
• FCA & Regulatory training.
• Hybrid Working.
• Casual dress code.
• Workplace socials.

To apply for this role, please submit your CV along with a cover letter.

We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success.

Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

Apply for this Job

Do you live within a commutable distance from our London Victoria office and are you happy to work 3 days a week onsite? Do you have the relevant experience required for the role you are applying to? Do you have experience of working within financial services, buy now pay later or in a similar industry?