Application Engineer

CO-OP; Manchester; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

An annual bonus (based on personal and

6

Job summary

Co-op in Manchester is seeking a M365 Application Engineer to support Microsoft 365 environments and related tools, while working in a hybrid model between home and office.

You will collaborate across the Digital, Technology and Data team to optimise collaboration tooling, deliver secure changes, and document solutions for ongoing adoption and service improvements.

Qualifications

• Experience in IT Support or System Administration.
• Experience delivering and implementing Microsoft 365 services.
• Understanding of email gateway security and DNS services.
• Basic networking, security and cloud computing concepts.
• Strong communication and relationship-building skills.
• Proactive learner with a drive for continuous improvement.

Responsibilities

• Provide guidance and support for deployment, configuration, risk mitigation of cloud services.
• Support planning, implementation, and maintenance of Microsoft 365 environments.
• Collaborate with DT&D teams to understand collaboration needs.
• Identify improvement opportunities; monitor service health, usage, and compliance.
• Create technical documents to help adopt changes.
• Work with suppliers to drive service improvements.
• Contribute to delivery of projects with planning, testing, rollout meeting standards.

Skills

IT Support

System Administration

Microsoft 365

Email Security

DNS

Networking

Cloud Computing

Communication

Continuous Learning

Tools

Teams

SharePoint

OneDrive

Exchange Online

Microsoft 365

Job description

We're looking for a M365 Application Engineer to join our Digital, Technology and Data team in Manchester. We'll look to you to support our cloud collaboration platforms (e.g. Microsoft 365) and make sure the associated tools are transformed, configured, and managed effectively. In this role you'll work in a hybrid way, working against agile methodologies - splitting your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

Why this role matters

As an M365 Engineer at Co-op you'll work with colleagues across our wider Digital Technology & Data (DT&D) team; using your expertise in collaboration service tooling to increase efficiency, optimise the use of collaboration tools, delivery change and resolve any technical issues.

What you'll do

• Provide guidance and technical support for the deployment, configuration, risk mitigation and management of cloud services
• Support the planning, implementation, and maintenance of Microsoft 365 environments (e.g. Teams, SharePoint, OneDrive, and Exchange Online)
• Work closely with colleagues across DT&D to understand their collaboration needs
• Identify and explore continuous improvement opportunities; closely monitoring service health, usage, and compliance
• Create technical documents/solutions to help colleagues adopt changes to collaboration services
• Work closely with technology suppliers to drive service improvements/initiatives
• Contribute to the technical delivery of projects; planning, testing, and rolling‑out solutions that meet our service delivery and security standards

Requirements & Experience

• Experience in an IT Support or System Administration role
• Experience in the delivery and implementation of Microsoft 365 collaboration services
• A good understanding of email gateway security and domain name system services
• A basic understanding of networking, security, and cloud computing principles
• Good communication and relationship-building skills, with the ability to translate technical language to a non-technical audience
• A proactive approach to learning, continuous improvement and developing your technical expertise

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Benefits

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.