Application Engineer

JR United Kingdom; Maidstone; Remote; GBP 30,000 - 45,000; Full time

Job summary

A dynamic global company is seeking a qualified professional to provide technical support and training on its 3D software used in medical settings. This role involves collaborating with clinicians to enhance the use of software for surgical planning, with a significant amount of travel required. Ideal candidates will possess biomedical knowledge and have experience with 3D applications.

Qualifications

• 1+ years of experience with 3D software applications used by hospitals.
• UK driving license and access to a car.

Responsibilities

• Networking with Surgeons and HCP to ensure effective use of Mimics software.
• Troubleshooting software issues for Surgeons & Registrars.
• Train new HCPs to plan cases within the workflow.

Skills

Biomedical knowledge

3D software applications

Customer support

Education

Degree level qualification in Biomedical field

Job description

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Materialise is a dynamic Belgian high-tech worldwide company, founded in 1990, with over 2,500 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D Printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Description:

You work with Clinicians, Biomedical Engineers, Surgeons and Clinical specialist to help enable and train people on the use of 3D technology. You will provide technical support and answer questions on their specific cases. You will deliver training on a 1-2-1 basis or in a classroom setting. You will also represent Materialise at trade shows and deliver live demonstrations of Materialise Mimics software during the sales process, ensuring the correct bespoke solution is created for each customer.

As well as hospitals we also work in an academic setting ensuring academics have the correct tools for their research.

Key Responsibilities:

• Networking with Surgeons and other HCP to ensure the safe and effective use of the Mimics Software.

• Trouble shooting within existing accounts using our software to ensure all Surgeons & Registrars are able to access the software for surgical planning when needed.

• You develop a working relationship with regular Surgeons and understand their preferences providing essential product feedback to the Product Management team.

• You train new HCP’s to plan cases within our workflow.

• You support our commercial activities by giving demos of common case types and attending trade shows.

• Actively contributes to team meetings and discussions. Proactively suggests improvements for team organization and communication.

Required Skills & Qualifications:

• Biomedical knowledge and degree level qualification.

• 1+ years of previous experience with 3D software applications used by hospitals.

• UK driving license and access to a car.

Accountability:

• Increase usage levels of existing Mimics Licenses across our UK Hospital base.

This role will require 70% of the time travelling and 30% working from home.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Moving items up to 25 lbs. may be required at times. Sitting for extended periods of time will be necessary on a regular basis.