Application Development & Support Analyst

Harris Fowler Personal Injury Solicitors; Ashton-under-Lyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

Harris Fowler is seeking an Application Development & Support Analyst to join their IT team in Taunton, with hybrid working after probation. You will develop Visualfiles workflows, support legal systems, and produce key reports using SQL, Power BI and Excel.

The role blends system development with daily IT support in a professional services environment. The successful candidate will have VB experience, familiarity with HTML and Form EVO, and a solid understanding of databases, with strong

Qualifications

• Development experience using Visual Basic (VB) or similar.
• Experience with workflow scripting and automation within a case management or business system.
• Experience of screen, document, and form creation and maintenance.
• Understanding of database management principles.
• Ability to create and maintain workflow and technical documentation.
• Comfortable working in a role that combines system development and general IT support.
• Strong problem-solving skills and attention to detail.
• Good communication skills, with the ability to explain technical issues.
• Knowledge of HTML (particularly in relation to forms and Form EVO).
• SQL experience or familiarity.
• Experience working with Visualfiles or another legal / case management system.
• Experience within a legal or professional services environment.

Responsibilities

• Develop and maintain Visualfiles workflows, forms, templates and automation.
• Support and improve the firm’s legal systems and business applications.
• Produce reports using SQL, Power BI and Excel.
• Provide day-to-day IT support to colleagues.
• Assist with system upgrades, testing and implementations.
• Support third-party system integrations.
• Create and maintain technical documentation.
• Deliver user training where required.

Skills

Visual Basic

Workflow scripting

Form design

Database management

Technical documentation

IT support

Problem solving

Communication

HTML knowledge

SQL

Visualfiles

Legal/Professional services

Tools

Visualfiles

Job description

Application Development & Support Analyst

Harris Fowler is a specialist Personal Injury and Clinical Negligence law firm, where our IT department plays a vital role in driving operational efficiency and innovation. We are seeking a technically minded individual to join our IT team as an Application Development & Support Analyst. This is a primarily office-based role in Taunton, Somerset, with hybrid working available following successful completion of probation. Applicants should live within a reasonable commuting distance of Taunton.

In this role, you will be responsible for supporting and developing our legal case management systems, providing day-to-day IT support across the business, and helping to improve business processes through technology. Experience with Visualfiles is highly desirable; however, we'd also like to hear from candidates who have developed or supported similar workflow or case management systems and are keen to learn and develop within our environment.

Job Description:

• Develop and maintain Visualfiles workflows, forms, templates and automation
• Support and improve the firm’s legal systems and business applications
• Produce reports using SQL, Power BI and Excel
• Provide day-to-day IT support to colleagues
• Assist with system upgrades, testing and implementations
• Support third-party system integrations
• Create and maintain technical documentation
• Deliver user training where required

Person Specification

• Development experience using Visual Basic (VB) or similar
• Experience with workflow scripting and automation within a case management or business system
• Experience of screen, document, and form creation and maintenance
• Understanding of database management principles
• Ability to create and maintain workflow and technical documentation
• Comfortable working in a role that combines system development and general IT support
• Strong problem-solving skills and attention to detail
• Good communication skills, with the ability to explain technical issues
• Knowledge of HTML (particularly in relation to forms and Form EVO)
• SQL experience or familiarity
• Experience working with Visualfiles or another legal / case management system
• Experience within a legal or professional services environment

NOTE: This job description is not intended to be all-inclusive. Employees may be requested to perform other related duties to meet the ongoing needs of the organisation.