Application Delivery Lead

TVS Supply Chain Solutions; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension scheme with up to 6% employer

Life assurance

25 days holiday + 8 bank holidays

Holiday buy-back scheme

Hybrid working structure

Employee Assistance Programme

Career progression opportunities

Job summary

TVS Supply Chain Solutions in Birmingham requires an Application Delivery Lead to own end‑to‑end delivery, quality assurance, and live stability for critical applications. You will perform hands‑on business analysis, lead offshore development, and ensure release readiness while supporting incidents and documentation.

You'll collaborate with product teams, manage priorities, and balance delivery with risk. The role offers a hybrid working structure and opportunities to grow within TVS SCS.

Qualifications

• Proven experience owning application delivery in a business‑critical environment.
• Strong experience performing business analysis as part of a delivery role.
• Solid understanding of the software development lifecycle and testing practices.
• Experience working with distributed or offshore development teams.
• Ownership mindset with the ability to make decisions under ambiguity.
• Experience with ServiceNow and Salesforce and relevant integrations.
• Background in Technical Services (e.g. Break fix, IT rollout and deployment services).

Responsibilities

• Own the delivery lifecycle for assigned applications from requirements discovery through development, testing, release, and live operation.
• Perform hands‑on business analysis including requirements elicitation, documentation, and acceptance criteria definition.
• Lead development delivered by internal offshore software teams, ensuring quality, pace, and alignment to priorities.
• Ensure unit test coverage and oversee release readiness including deployment sign‑off.
• Work with Product teams to agree priorities, sequencing, and delivery approach for system enhancements.
• Act as the application SME, supporting service desk and operations during incidents and releases.
• Provide day‑one and post‑release support for operational systems.
• Maintain documentation and knowledge transfer for ongoing delivery and support.
• Balance delivery demands with system stability, operational risk, and business priorities.

Skills

Business analysis

Delivery ownership

SDLC knowledge

Offshore teams

Decision making under ambiguity

ServiceNow

Salesforce

Integrations

Tools

ServiceNow

Salesforce

Integrations

Job description

Enhance your Career with TVS Supply Chain Solutions

The Application Delivery Lead is accountable for the end‑to‑end delivery, quality assurance, and live operational stability of a portfolio of business‑critical applications and integrations. The role combines hands‑on business analysis, delivery leadership, and subject‑matter expertise to ensure systems meet operational needs and continue to evolve beyond initial rollout.

Job Responsibilities

Main Duties & Responsibilities:

• Own the delivery lifecycle for assigned applications, from requirements discovery through development, testing, release, and live operation
• Perform hands‑on business analysis, including requirements elicitation, documentation, and acceptance criteria definition
• Lead and take accountability for development delivered by internal offshore software teams, ensuring quality, pace, and alignment to agreed priorities
• Ensure appropriate unit test coverage through oversight of delivery teams, perform IT‑level functional validation where necessary, and own release readiness including final review and deployment sign‑off.
• Work with Product teams to agree priorities, sequencing, and delivery approach for system enhancements
• Act as the application subject‑matter expert, supporting the service desk and operations during incidents and releases as required
• Provide day‑one and post‑release support for operational systems to ensure smooth adoption
• Accountable for application documentation, knowledge transfer, and maintaining strong system understanding to support ongoing delivery and support
• Balance delivery demands with system stability, operational risk, and business priorities

Qualifications and Skills

• Proven experience owning application delivery in a business‑critical environment
• Strong experience performing business analysis as part of a delivery role
• Solid understanding of the software development lifecycle and testing practices
• Experience working with distributed or offshore development teams
• Strong ownership mindset with the ability to make decisions under ambiguity
• Experience withTechnical Services Systems (e.g. Service Now, Salesforce)and relevantIntegrations
• Background inTechnical Services (e.g. Break fix, IT rollout and deployment services)

Additional Information

• Some travel may be required
• Occasional out‑of‑hours involvement around planned releases for operational systems

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Competitive Salary
• Pension scheme with up to 6% employer matched contributions
• Life assurance
• 25 days holiday + 8 statutory bank holidays
• Holiday buy-back scheme (5 additional days available)
• Salary sacrifice car scheme – A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
• Established hybrid working structure
• Enhanced maternity and paternity leave
• Employee Assistance Programme supporting wellness with immediate access for you and your family to:

1. Virtual GP consultations and second opinions

2. Mental health support and counselling

3. Online physiotherapy

4. Access to CONNECTPlus long‑term health condition support

5. Wellbeing and healthy living support

• Cycle to work scheme
• Professional Membership and Study Sponsorship
• Quarterly employee recognition awards
• Employee referral scheme with financial reward
• Benefits hub with employee retail discounts
• Discounted eye test vouchers

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.

Job Location

215 Park Lane, Minworth Birmingham West Midlands B35 6LJ